Job Title

Customer Response Supervisor Bracknell Up to £45k To be accountable for the management and delivery of the responsive repairs and maintenance service through a designated trade's team in a defined geographical operational area. Ensuring resources are utilised efficiently and work is completed to the requiredstandard. Managing a budget portfolio of circa £900k within a customer-obsessed culture, focusing on exceptional resident satisfaction, operational performance, quality of work, value for money, staff development, motivation and engagement Responsibilities Delivering the company vision and targets for customer satisfaction within a designated area of operation. Developing a highly motivated high performing, customer obsessed, values-based team. Working closely and collaboratively with colleagues across the business to ensure the delivery of a high performing reactive housing repairs service to all homes within the operating area. Ensure all operational performance criteria are met and/or exceeded as required by the business. Monitoring daily performance, undertaking reviews and collating reports on progress, taking appropriate action where necessary. Own the prompt resolution of customer feedback including complaints within your operating area to ensure a high level of customer satisfaction is maint...