Job Title

Are you passionate about improving customer engagement and driving innovation in contact strategies? Join us as a Debt Contact Optimisation Manager and help shape how we connect with our customers through smarter, more effective communication channels. What you’ll be doing as a Debt Contact Optimisation Manager As a Debt Contact Optimisation Manager, you’ll lead the identification and delivery of improvements to our non-dialler contact methods—such as SMS, IVM, email, and emerging channels. You’ll work closely with Collections Operations, Credit Strategy, Digital,and Delivery teams to ensure solutions are customer-centred, thoroughly tested, and aligned with business needs.Your key responsibilities will include:Leading end-to-end delivery of approved contact optimisation initiatives. Developing business cases and solutions using customer feedback and data insights. Collaborating with stakeholders to define problem statements and shape effective solutions. Building trusted relationships and gaining buy-in across teams. Prioritising initiatives based on business value and measuring impact. Communicating clearly and consistently to influence and engage stakeholders. Base location: Hybrid/ Swindon with Occasional travel to Clearwater Court, ReadingWorking pattern or hours: 36 hours – Full time What you should bring to the roleAbility to manipulate and ...