Job Title

Job OpportunityOverviewThe fraud team protects the business from financial loss and puts customers at the heart of everything they do. As a Fraud Investigator, you will investigate cases of application fraud, account takeover, and disputes to reach the right outcome for our customers.Key ResponsibilitiesInvestigate customer contacts for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and DisputesProtect the business from financial losses by proactively identifying fraudulent applications and transactions, and protect victims of fraud and genuine customersBe the point of contact for vendors and other areas of the UK businessTake ownership of cases with end-to-end case management and one call resolutionSkills RequiredAdaptable in a fast-paced environmentExpert attention to detailA team player that acts with integrity and treats our customers with respectDemonstration of solid judgmentA great communicator, both verbal and written, communicating effectively to customers and third partiesBenefitsLaptop provided on your first dayLife and private medical insuranceEnhanced parental leave and family care days25 days holidays per year with the option to buy up to 5 moreExcellent training in our open-plan offices for your first 12 weeksPrimarily remote working upon completion of trainingAdvanced career progressionWhy Choose Us?We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from.