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Join to apply for theCustomer Tech Support Team Leaderrole atTieTalent 1 day ago Be among the first 25 applicants Join to apply for theCustomer Tech Support Team Leaderrole atTieTalent Get AI-powered advice on this job and more exclusive features. Customer Tech Support Team LeaderWe're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. AboutCustomer Tech Support Team LeaderWe're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we're on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.Our mission relies on a team full of inspiring people, and we're looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.Here's why you will love this role....Lead and develop a team of technical support advisors Make a real impact by championing customer needs across the business Work in a fast-paced environment where no two days are the same Collaborate with engineering, operations, and product teams to enhance service quality Be part of a company that values innovation and customer satisfactionHere's why you will be great at this role....Strong leadership skills with experience managing a technical support team Excellent communication and coaching abilities to drive team performance Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues Ability to manage escalated technical issues and ensure effective resolution Passionate about delivering exceptional customer experiences and driving improvementsThe Benefits…Pension – 5% employer / 5% employee contribution. WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. 25 days annual leave + bank holidays, your birthday, house move and wedding day off. High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. Free Parking on site. Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction. Social Events – Summer and Christmas parties etc. Thank Q Awards – Monthly £50 winner, yearly £500 winner.… and more.Please note: Unfortunately, we can't offer visa sponsorship.#CustomerSupport #TechCustomerSupport #FirstLineSupportNote to agencies –Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.TITL1_UKTJNice-to-have skillsBroadband Networking Telecommunications VoIP Wi-Fi Cottingham, England, United KingdomWork experienceIT Project Manager Desktop Support NOC Engineer Solutions EngineerLanguagesEnglishSeniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at TieTalent by 2x Sign in to set job alerts for “Technical Support Team Lead” roles.East Riding Of Yorkshire, England, United Kingdom 1 week ago East Riding Of Yorkshire, England, United Kingdom 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr