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Join to apply for theCore Technology Supportrole atPHOENIX group - Integrated Healthcare Provider 1 day ago Be among the first 25 applicants Join to apply for theCore Technology Supportrole atPHOENIX group - Integrated Healthcare Provider Direct message the job poster from PHOENIX group - Integrated Healthcare Provider Location:Runcorn (with required site visits) Salary:Competitive (based on experience) Working Pattern:Full-time, Permanent About the Company: At PHOENIX Medical Supplies, our Core Technology Support team plays a crucial role in ensuring the stability, performance, and resilience of the IT systems that support our UK businesses—including Rowlands Pharmacy, NuCare, Numark, and more. Reporting to the IT Service Operations Manager this team provides expert support across a wide range of hardware and software systems, driving reliability and compliance while contributing to projects, upgrades, and innovation. We are focused on service excellence, proactive issue resolution, and continuous improvement across all of our IT services. About the Role: Act as Subject Matter Expert (SME) for pharmacy systems including PMR and EPOS applications, NHS systems, and internally developed tools. Responsibilities: Provide 2nd/3rd line technical support across a broad hardware estate, including desktops, tablets, printers, servers, and network devices. Ensure timely incident and problem resolution, proactively identifying and resolving underlying issues. Support IT projects, including deployments, upgrades, and hardware/application rollouts. Maintain system integrity through routine backups, patching, and documentation in tools like JIRA and Confluence. Participate in major incident response and provide onsite support during critical activities or planned change. Provide Saturday morning cover on occasion when 1st Line Support is unavailable. Qualifications: Educated to relevant Degree or HND in IT/Computer Science or significant IT experience in the relevant areas. Required Skills: Strong technical background in supporting Microsoft platforms, workplace hardware, and networking (including SDWAN). Experience with pharmacy applications (e.g., ProScript Connect, MultePOS) and Microsoft Intune/Entra administration. Knowledge of mobile and desktop device management, printer hardware, and IP telephony (BT CloudWork). ITIL Foundation V4 certified with hands-on experience supporting business-critical systems. A collaborative mindset, comfortable working across IT teams, vendors, and business users. Preferred Skills: Familiarity with Atlassian & ITSM tools (JIRA, Confluence, ServiceNOW), procurement systems, or scripting (e.g. PowerShell) is desirable. Pay range and compensation package: 22 days (pro rata) annual leave plus bank holidays, increasing with length of service Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions) iTrent Financial Wellbeing – an app to help manage and access your pay flexibly High street discounts and offers Employee Assistance Programme (EAP) Contributory Pension Scheme Fully funded accredited training programmes through the Apprenticeship Scheme Equal Opportunity Statement: We are committed to diversity and inclusivity. Seniority levelSeniority level Associate Employment typeEmployment type Part-time Job functionJob function Information Technology Industries Pharmaceutical Manufacturing and Retail Pharmacies Referrals increase your chances of interviewing at PHOENIX group - Integrated Healthcare Provider by 2x Sign in to set job alerts for “Technology Support Specialist” roles.Liverpool, England, United Kingdom 1 week ago Manchester, England, United Kingdom 4 months ago Manchester, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 1 month ago Manchester, England, United Kingdom 2 weeks ago Liverpool, England, United Kingdom 2 months ago Alderley Edge, England, United Kingdom 3 weeks ago Manchester, England, United Kingdom 4 weeks ago Warrington, England, United Kingdom 20 hours ago Warrington, England, United Kingdom 6 days ago Manchester, England, United Kingdom 1 day ago Stockport, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 2 days ago Wrexham, Wales, United Kingdom 3 weeks ago Chester, England, United Kingdom 1 day ago Liverpool, England, United Kingdom 2 months ago Manchester, England, United Kingdom 2 months ago Greater Manchester, England, United Kingdom 1 week ago Systems Lead - Microsoft D365 Business CentralRuncorn, England, United Kingdom 1 week ago Manchester, England, United Kingdom 2 weeks ago Knowsley, England, United Kingdom 12 hours ago Manchester, England, United Kingdom 2 months ago Liverpool, England, United Kingdom 1 month ago Manchester, England, United Kingdom 3 weeks ago Chester, England, United Kingdom 22 hours ago Shift Electrical, Control and Instrument TechnicianLiverpool, England, United Kingdom 1 week ago Senior Associate (Digital, Commerce & Creative)Manchester, England, United Kingdom 6 days ago Manchester, England, United Kingdom 2 days ago Manchester, England, United Kingdom 1 week ago Business Development Manager (Public Sector)Chester, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. 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