Job Title

Were looking for passionate, driven individuals who thrive in dynamic environments and are eager to make a real impact.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.At Casa Childrenswear, were building something meaningful and looking for someone with exceptional customer service experience.You should join us if youre looking for more than just a job.Here, youll find purpose, ownership, and the opportunity to grow alongside a team that values collaboration, creativity, and continuous improvement.We dont just hire talentwe invest in it.If youre someone who leads with curiosity, embraces challenges, and believes in the power of teamwork, we want to hear from you.Duties and responsibilities Key Duties and Responsibilities As a key member of our customer-facing team, you will play a vital role in delivering exceptional service and driving sales.Your day-to-day responsibilities will include: Engaging with customers in-person, via phone, email, or chat to understand their needs and provide tailored product or service recommendations Delivering outstanding customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction with professionalism and empathy Meeting and exceeding sales targets by actively promoting products/services, upselling, and cross-selling when appropriate Processing transactions accurately including sales, returns, and exchanges while following company procedures Following up with potential and existing customers to build strong, long-term relationships and encourage repeat business Maintaining detailed and accurate customer records using our CRM or sales system Staying up to date on product knowledge, promotions, and industry trends to better serve customers and spot new opportunities Collaborating with the wider team to support campaigns, provide feedback from customers, and contribute to a positive, high-performance culture Handling customer feedback constructively, escalating concerns when necessary, and helping to improve service processes This role is ideal for someone who is customer-focused, confident in their communication, and motivated to meet targets in a fast-paced environment.Experience and qualifications Experience and Qualifications To be successful in this role, candidates should bring a strong background in sales and a proven ability to deliver exceptional customer service.Were looking for individuals who are results-driven, professional, and committed to creating a positive customer experience.Required Experience: 13 years of proven experience in sales (retail, telesales, B2C, or B2B preferred) Demonstrated ability to meet or exceed sales targets and KPIs Strong track record of building customer relationships and closing deals Experience handling customer inquiries and complaints with empathy and professionalism Comfortable working in a fast-paced, target-driven environment Excellent verbal and written communication skills Qualifications & Skills: High school diploma or equivalent required; a degree in Business, Marketing, or a related field is an asset Formal training or certification in sales techniques or customer service (e.g., NVQ, sales workshops, CRM training) is a plus Proficiency in basic computer systems Strong organizational skills and attention to detail A positive, team-oriented attitude with a strong work ethic References: Must provide professional references from recent roles that can verify sales performance, reliability, and customer service capabilitiesd02fcfcb-6df4-40ee-95cf-3eb059ce3173