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Join or sign in to find your next jobJoin to apply for theFirst Response Advisorrole atMet een K 2 days ago Be among the first 25 applicants Join to apply for theFirst Response Advisorrole atMet een K Get AI-powered advice on this job and more exclusive features. Location:NewcastleSalary:£22,250 per yearHours:Shifts between, Monday to Friday, 9am 7pm (1-hour unpaid lunch) 35 hours per weekWere working with a respected organisation in Newcastle that is seeking aFirst Response Advisorto join their client services team. This is an excellent opportunity for someone with strong customer service or client-facing experience particularly those with a legal background or ambition to progress in the legal sector.The role serves as thefirst point of contact for new clients, so professionalism, empathy, and excellent communication skills are essential.Why Apply?If you have a legal qualification or background, this role could be the ideal stepping stone. For the right candidate,a legal training contract may be offered, making this a unique chance to start or grow your legal career from the ground up.Key ResponsibilitiesAnswering a high volume of inbound calls and maintaining a rapid response time Making outbound calls to potential clients, explaining services and gathering key information about their claims Accurately logging call details and maintaining detailed, up-to-date records Building strong rapport with clients and internal colleagues Handling all interactions in aprofessional, empathetic, and confidentialmanner Upholding high standards of client care and data protection at all times Ensuring consistent attendance, punctuality, and a strong work ethicWhat Were Looking ForExcellent verbal and written communication skills in English Confident telephone manner with a professional and empathetic approach Strong organisational skills and the ability to prioritise tasks effectively IT literacy, particularly withMicrosoft Office A genuine interest in delivering excellent client service A legal qualification or experience (advantageous, but not essential)Interested?ClickApply Nowand one of our team members will be in touch to discuss the next steps.NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.LNKD1_UKTJ Seniority levelSeniority level Entry level Employment typeEmployment type Full-time Job functionJob function Customer Service Industries Administrative and Support Services Referrals increase your chances of interviewing at Met een K by 2x Get notified about new Advisor jobs inNewcastle Upon Tyne, England, United Kingdom . 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