Join to apply for theField Support Engineerrole atvionsa GmbH 2 days ago Be among the first 25 applicants Join to apply for theField Support Engineerrole atvionsa GmbH £25k - £28kAre you an experienced Field Support Engineer looking for a role that blends onsite and remote support? Do you enjoy providing hands-on technical assistance while also troubleshooting issues remotely? Are you confident handling Level 1 & 2 support across a variety of technologies?If so, this Field Support Engineer (BAU) role could be the perfect fit for you!About The RoleWe are looking for a Field Support Engineer to provide technical support across three customer sites: Dewsbury, West Yorkshire, Derby, Derbyshire, Northampton, NorthamptonshireYou will be required to attend these locations three days a week, with the remaining two days spent working remotely as part of the service desk team. This role involves a mix of onsite support, Level 1 & 2 troubleshooting, and remote assistance, ensuring seamless IT operations for end users.Onsite SupportWhat You Will Be Doing:Attend customer sites to resolve technical issues and provide user support. Accurately log and update tickets in the customers system. Escalate tickets where necessary while keeping users informed.Remote SupportProvide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups.Level 2 TroubleshootingResolve technical issues and update tickets with accurate time records. Escalate complex issues to 3rd Line Support where needed. Maintain up-to-date documentation and site logs in IT-Glue.What You NeedTechnical Expertise: Experience with: Windows 10 & 11 O/S Microsoft 365 Apps Citrix Workspace 2409 VPNs CrowdStrike AV / Datto AVCommunication Skills: Able to explain technical issues clearly to users and keep them updated on progress.Professionalism: Friendly, approachable, and aligned with company standards and ethics.Efficiency: A proactive approach to troubleshooting, ensuring minimal downtime for users.LNKD1_UKTJ Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Information Technology Industries IT System Training and Support Referrals increase your chances of interviewing at vionsa GmbH by 2x Get notified about new Field Support Engineer jobs inLong Eaton, England, United Kingdom . Field Service Technician / Engineer - LeicesterField Service Technician / Engineer - NottinghamEastwood, England, United Kingdom 2 weeks ago Field Service Technician / Engineer - LeicesterChesterfield, England, United Kingdom 4 weeks ago Anstey, England, United Kingdom £25,000.00-£100,000.00 1 month ago Atherstone, England, United Kingdom 21 hours ago Leicester, England, United Kingdom 2 weeks ago Nottingham, England, United Kingdom 3 weeks ago Nottingham, England, United Kingdom 21 hours ago Leicester Forest East, England, United Kingdom 6 days ago Leicestershire, England, United Kingdom 2 weeks ago Chesterfield, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 6 days ago Derby, England, United Kingdom 5 days ago Derby, England, United Kingdom 1 month ago Chesterfield, England, United Kingdom 1 month ago Nottingham, England, United Kingdom 2 weeks ago Derbyshire, England, United Kingdom 3 days ago Leicester, England, United Kingdom 22 hours ago Wigston, England, United Kingdom 4 weeks ago Nottingham, England, United Kingdom 2 months ago Derby, England, United Kingdom 2 days ago Maintenance & Technical Support EngineerBarton Under Needwood, United Kingdom 1 month ago Leicester, England, United Kingdom 2 weeks ago Technical Support Engineer, Trilogy (Remote) - $60,000/year USDNewark-On-Trent, England, United Kingdom 2 weeks ago Shipley, England, United Kingdom 2 weeks ago Newark-On-Trent, England, United Kingdom 5 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr
Job Title
Field Support Engineer