Job Title

To be responsible for undertaking a wide range of administrationduties and the provision of general support to the multidisciplinaryteam. Duties can include but are notlimited to, scanning and processing of documents, processing and filteringmedical reports and letters via DOCMAN; some reception duties including greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required. To act as the central point of contact for patients letters,reports and other such documentation and ensuring the distribution ofinformation, messages and enquiries for the clinical team, liaising withmultidisciplinary team members and external agencies such as secondary careand community service providers. Main duties of the jobThefollowing are the core responsibilities of the administrator. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing level About usThe Law Medical Group Practice, is a long standing well established, well respected and well regarded teaching and training practice in NW London, Brent. The practice operates across two sites; Willesden (main site), Wembley (branch site). The practice have under new management undergone a significant amount of changes in the last two years, including the recent merger with another local practice. The practice list is 18,000 patients. The practice is paperlight uses Emis Web + Docman, Accurx, E-Consult, The practice is well supported by: 5 GP Partners 1 Non Clinical Managing / Executive Partner 1 Advanced Nurse Practitioner 2 Practice Nurses 4 phlebotomists / Healthcare Assistants 3 Practice Based Clinical Pharmacists 2 Social Prescribers 2 In-House First Contact Physiotherapists 1 In-House Dietician The practice provides: E-Consultations Telephone Triage Minor Surgery & Cryotherapy Family Planning Respiratory Clinics Ante-natal / Well baby / Mum clinics A dietician visits the branch site in Wembley A community midwife visits the main site in Willesden The practice is well supported by: Operations Manager 2 x lead receptionist and facilities leads 2 x practice secretaries Finance assistant IT Data Analyst Approx 20 admin, clerical and reception staff members Job responsibilitiesThe following are the core responsibilitiesof the administrator. There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload andstaffing levels: a.Receive correspondence from externalagencies and process accordingly b.Scanning documents to the relevantsoftware programme and logging them c.Filtering documents suitablyaccording to need and passing to the relevant clinicians to read and action itiating contact with andresponding to, requests from patients, team members and external agencies e.Photocopy documentation as required put data into the patientshealthcare records as necessary h.Manage all queries as necessary inan efficient manner i.Maintain a clean, tidy, effectiveworking area at all times j.Support all clinical staff withgeneral tasks as requested pletion of administrative tasksin relation to patient results and letters SecondaryResponsibilities In addition to the primary responsibilities,the receptionist may be requested to: a.Maintaining and monitoring thepractice appointment system b.Process personal, telephone ande-requests for appointments c.Answer incoming phone calls,transferring calls or dealing with the callers request appropriately d.Signpost patients to the correctservice e.Partake in audit as directed by theaudit lead f.Action incoming faxes when necessary g.Scanning of patient relateddocumentation and attaching scanned documents to patients healthcare records plete opening and closingprocedures in accordance with the duty rota Person SpecificationQualificationsEducated to GCSE level or equivalent; GCSE Mathematics & English (C or above); AMSPAR Receptionists Qualification; NVQ Level 2 in Health and Social Care; ExperienceExperience working on EMIS or System One Experience working with the general public. Experience working in a health care setting;#J-18808-Ljbffr