Job Title

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.Team Lead Location: Barnstaple Contract: Permanent, full-timeAre you a driven and motivated leader who inspires a team to greatness before the morning coffee kicks in? Do you thrive on challenge, live for problem-solving, andactuallyget excited about data? Then we wantYOUon our team!About the role We're on the hunt for anenthusiastic and experienced Team Lead who brings passion, and purpose to the workplace every single day. You'll be leading from the front—motivating, supporting, and driving your team to deliver consistently deliver high standards of service. This is a rewarding opportunity in a fast paced and dynamic environment to make a real impact and grow your leadership career.As a Team Lead, your key responsibilities and skills include:Leadership Excellence You’ll have proven experience in leading, motivating, and managing teams, with a collaborative approach and a focus on positive outcomes. Customer Service Focus A strong track record in customer service is essential. You’ll ensure clients and stakeholders receive efficient, timely, and effective responses at all times. Analytical Thinking Comfortable working with data, you’ll be able to prepare clear, insightful reports and use analysis to support decision-making. Effective Communication Excellent written and verbal communication skills are key. You’ll be able to manage calls, emails, and inquiries with professionalism and clarity. Problem Solving You’ll demonstrate a proactive approach to resolving challenges and improving service delivery. Flexibility and Adaptability You’re responsive to change, resilient under pressure, and committed to continuous improvement. What We OfferA supportive, inclusive team environment Opportunities for professional growth and development The chance to lead with purpose and make a meaningful difference Sound like the right fit? Apply today and take the next step in your leadership journey. We’re excited to welcome someone who’s ready to lead, inspire, and grow with us. Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’Please read the full Job Description and Person Specification prior to applying for this position. For full person specifications and job details, please visitthis link.Who are we… Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people. Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate. Thanks for bearing with us – and don’t forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site .What can Waythrough (formerly Humankind) offer you…️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)Annual leave purchase schemeEnhanced occupational sick pay % Enhanced employer contribution to your workplace pensionDeath in service benefit ️ Free Will writingEyecare vouchers ️ Blue light card discountFantastic learning and development opportunities, including free training coursesWork-life balance- flexible working and family friendly policies ️ Happy, Healthy You! – our wellbeing offers for our workforceEmployee Assist Programme and WaythroughSupport Networks Waythrough (formerly Humankind) is an equal opportunities employerWe value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team atpeople.recruitment@.ukSalary Period Salary Period Per Annum Vacancy Salary Range DBS Requirement Does role require Police/Prison vetting? Not Applicable Driving licence required for role? Driving licence required for role? No Applications Close Date Applications Close Date 20 Aug 2025 Please clickhereto read and review our privacy statement#J-18808-Ljbffr