Job Title

Job title:Medical ReceptionistSalary:£28,496Location:London, Harley StreetJob type:PermanentHours:Full-time/40 hours per week, mix of shifts between 7 am - 7.30 pmThe roleWe are seeking a professional and patient-focused Medical Receptionist to join our Front of House team at The London Clinic. With a strong charitable ethos and a commitment to exceptional care, we offer a dynamic and supportive environment where attention to detail and service excellence are paramount.About UsEstablished in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state-of-the-art facilities in the heart of London's medical community around Harley Street.As a charity , we reinvest in cutting-edge treatments, technology, and facilities to benefit our patients, staff, and the wider community.We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values:We go further, We work as one, We personalise care.Key DutiesAct as a champion for customer service excellence and be a custodian for Clinic Standards to all staff with integrity and a professional manner in order to promote The London Clinic at all times. Deal with issues, requests, and enquiries promptly and courteously, notifying the individuals concerned and follow up accordingly. To use any Medical Computer Systems, for patient's records, registration, bookings, billings and payments. To establishing payment arrangement and / or obtaining the required documentation and information from our patients. To chase up Letters of Guarantee (LOG) from embassies for International patients or patients who are being sponsored. To check and confirm that authorization is obtained from insurance companies to cover all medical appointments. To ensure collection of payment from clients. This maybe in the form of cash or electronic transactions. To perform end of day account function ensuring that cash collected is banked and transaction records are maintained. To be well organised, competent, keep accurate records and maintain the confidentiality of all patients and visitors. To ensure that the patient's visit, is carried out with minimum delay, coordinating the activities and the providing of the information flow to relevant departments. To assist in booking taxis and couriers for patients, visitors, consultants and colleagues. To exercise flexibility in all staffing situations. Extra hours will be asked when needed.Skills & ExperienceGood command of English Second language would be desirable Prior receptionist experience/corporate front of house Experienced working in Medical receptions advantageous Working with vulnerable people Telecommunication knowledge Good PC skillsBenefitsWe offer a range of benefits including flexible working and great career opportunities. Our core benefits are:Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development; with clear career pathways and access to further educationWe are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.LNKD1_UKTJ #J-18808-Ljbffr