Job Title

Job OverviewClosing date is not specified, but the job listing remains open until further notice.We are seeking an exceptional leader to join our team as a Customer Team Leader.The ideal candidate will have a genuine care for the needs of customers and members, with strong organisational and problem-solving skills.As a Customer Team Leader, you will be part of a friendly team dedicated to helping our customers. Your key responsibilities will include:Providing friendly, welcoming, easy, helpful and thoughtful service every dayDeveloping your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMaking sure that the store remains safe, legal, and fully operationalManaging diligence checks and stock accuracy to make shopping a great experience for our customersSupporting your manager by deputising when they're not working and delivering HR processesLeading the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackThis role would suit people who have great people skills, with the ability to build positive relationships with customers and colleagues, and the flexibility to work a range of different shifts.What We OfferFull paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brandsA pension scheme with up to 10% employer contributionsWagestream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance serviceRota shared three weeks in advance and accessible on your phoneCycle-to-work scheme