Job Title

Job descriptionWe are looking for an additional Training and Software Support Guru to join our ever expanding Support team. You will need to be proactive, customer-centric, and to take accountability for the customer experience. A self-starter and team player. You’ll need to be able to demonstrate a successful track record in Customer Support and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. RoleYou will be responsible for engaging with customers and managing to resolve their queries across multiple channels, including email, video calls and phone;Assist in the facilitation of the onboarding of new TruBlue customers including providing on-line training and the occasional on-site training.Planning and preparing for each session, depending on the customers’ requirements.Support all general queries that come through to Support. Experience Essential Skills/Experience:Excellent written and verbal communication skills;Demonstrate experience in troubleshooting and problem-solving;High attention to detail;Ability to work independently and as part of a team;Demonstrated strong customer relationship skills, an ability to engage with all levels.Ability to be self-driven and self-sufficient while working remotely;Strong time management skills;Strong analytical and problem-solving skills.General I.T. knowledgeAt least 2 years’ experience in a similar role Desired Skills/Experience: Knowledge of the KBB IndustryExperience in using ticket softwareOwn car and Full Driving licence The Team At TruBlue, we have the very best people who are passionate about our product and supporting our customers.We offer a supportive team environment that is focused on delivering exceptional support to TruBlue Customers through understanding their needs and providing proactive solutions and education.Our team works remotely so that you can do your part from the comfort of your own home - communication, organisation, accountability, and autonomy are key to your success.Teamwork is the foundation of our company culture and success.