Job Title: Business Operations ManagerLocation: Remote – London-basedEmployment Type: Full-timeSalary: £90,000 + performance-driven bonusAbout the RoleWe are working with a leading client seeking a proactive Business Operations Manager to take ownership of their daily payment operations. This pivotal role will focus on driving effective reconciliation practices, ensuring adherence to internal control standards, overseeing vendor partnerships, and delivering outstanding service across all payment channels. You'll be instrumental in building a robust and scalable operational infrastructure that supports future growth.What You’ll Be DoingManage the full cycle of payment processing and reconciliation activities (across fiat and crypto assets)Design, implement, and uphold comprehensive internal control measuresMaintain and strengthen relationships with key vendors (including PSPs, custodians, and service providers), ensuring service excellenceHandle operational inquiries promptly, collaborating with internal teams and external partners to resolve issuesOversee and report on key operational metrics and performance indicatorsMentor and develop team members through broad operational exposure and knowledge sharingChampion automation initiatives to streamline workflows and enhance efficiencyEnsure a transparent and scalable fee model is maintained and continually improvedWhat You’ll BringExperience:7+ years’ experience in payment operations, banking, fintech, or financial services environmentsIn-depth understanding of reconciliation processes and internal controlsSolid background in managing vendor relationships and solving operational challengesProven leadership skills with a track record of cross-team collaborationBonus Points For:Familiarity with International Financial Systems (IFS)Exposure to cryptocurrency and digital asset payments operationsExperience working in fintech startups or scaling environmentsKey Attributes:Strong operational ownership with a hands-on leadership styleMeticulous attention to detail and analytical approach to problem-solvingExcellent communication skills, both verbal and writtenCompliance-focused with a risk-aware mindsetCollaborative team leader who excels in building high-performing teams
Job Title
Business Operations Manager