Title: Senior Project ManagerLocation: Norwich (3 days in office, 2 days per week from home)Salary: Up to £50,000 per annumThere’s not much you can say about Project Management to make it super sexy, is there? At the end of the day, it’s managing workflows and processes, liaising with the client and getting sh*t done. And in certain environments, it can be a thankless job being handed absolutely impossible scopes of work, with a budget for a stick man figure painting and being expected to magic a sleek and easy process to deliver a masterpiece worthy of adorning the roof of the Sistine Chapel.Or is it?What if you take it further, and explore the commercial relationship with the clients? What if you were involved in the whole process of engaging with a client and moving them into sustainable ongoing project work, road mapping from the point of engagement how the milestones are going to be delivered? What if you were helping guide the budget the client was spending, and ensuring they can actually have what they want and that they understand what that looks like at each stage?What if you worked with clients who, gasp, you actually have a chance of satisfying? And who were happy to work with you? And more than that - what if you actually had a say in the allocation of your resources and were trusted to look at the budget for a project and help dictate how it was actually going to be delivered, rather than being given the bare minimum and expected to have a "Make it Work!" moment?That’s what we want our Senior Project Managers to do for our clients. So if that sounds like the sort of place you want to work, maybe we’re the right fit for you.Who are we? We’re Quickfire - an Award-winning eCommerce focused development agency, specialising in Shopify builds. We’re a busy agency and with ambitious growth plans and a customer base that ranges from traditional retailers who require a complete management service through to some properly weird and wonderful businesses who want a seamless way to get people to buy their products.We have two main revenue streams for our Development work- our Single Build project work and our retained growth packages. And we are looking for two new heads to join our Single Build Project Management team. We are looking for at least two experienced Senior Project Managers to create long-term, trusting relationships with our customers who are starting their journey with us with a single-build project. Operating on a Waterfall principle, these are clients who you will work with from discovery, supporting with the scope of work to delivering the projects throughout the expected milestones. You will work with all facets of the studio to ensure that the clients dreams- in line with their budget, of course!- are brought into reality.In a nutshell you’d be responsible for…● Serving as the lead point of contact for all customer account management matters● Building and maintaining strong, long-lasting client relationships, as we aim to convert single build projects into ongoing retained studio hours.● Developing trusted advisor relationships with your clients alongside our Solutions and Development team.● Ensuring the timely and successful delivery of our the project milestones.● Ensuring that the project maintains suitable levels of profitability.● Developing new business with existing clients and re-introducing them to the sales team depending on project success.● SWOT analysis and risk management of projects, ensuring that sufficient resource requests are handled in a timely fashion for the Ops team.● Assisting with challenging client requests or issue escalations as needed● Completing SOWs and assisting in client discovery processes.What we’d like you to have…● Proven work experience as a Digital Project Manager or relevant role in either an eCommerce, digital agency or similar B2B software services environment, ideally where you have had budgetary control.● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level● Solid experience with CRM software (e.g. Clickup and Airtable) and Google Suite (particularly Google Sheets)● Experience delivering client-focused solutions to customer needs, and the development of scopes of work.● Demonstrable experience working in Waterfall framework methdology - a bonus if you have Prince2 certification or Prince2 Agile certifcation.● Excellent listening, negotiation and presentation abilities● Strong verbal and written communication skillsWhat’s in it for you?● A starting salary of up to £50,000 per annum depending on experience, and company bonuses if company financial targets are hit.● Hybrid working, with 3 days in the office and 2 from home. Please note, we are unlikely to be able to accept fully remote workers at this time.● The opportunity to travel and get out visiting clients- adventures await!● Enhanced holiday entitlement● A bustling social events calendar, and an office environment rammed with treats. We get a lot of swag sent to us. Oh, and the best biscuit stash in Norwich. We'll fight for this.● Half-yearly salary reviews, with regular reward and incentives.Disclaimer: Quickfire do not have the ability to provide sponsorship to those who do not have the right to work in the UK. Any applications with visa requirements now will unfortunately not be able to proceed.
Job Title
Senior Project Manager