Job Title

Client ExecutiveFully remote role (UK based)Salary negotiable Role Purpose and Core Deliverables The primary purpose of your role is to manage the development of your designated clients who will potentially be across different industry sectors. A strong and robust Client roadmap focussing on incremental value is crucial to the success of your role. You will have the ability to present in good detail to your Clients across a multitude of projects such as data, CDP, analysis, Insight, CRM & general day to day operations, giving our clients confidence in your ability to ensure the partnership has maximum impact.You will work with a well-established client and supporting teams assisting with the day to day management such as planning, scheduling, briefing and delivering exceptional client service. You will be the voice of the client internally, ensuring completion of not only BAU project delivery but also any bespoke requirements/projects that are created by XCM or the Client.You will be a confident, organised and driven individual who has a passion for building and maintaining relationships, delivering value and carries a strong technical knowledge so you can guide the clients to utilise the Horizon platform to its full potential.In support of the primary purpose, key tasks will include the following: -Responsible for understanding client reporting & their KPI’s and providing insight to other areas of the business that can help form strong development proposalsResponsible for ensuring clients are always kept up to date with regular communication on projects which you are runningManage & progress the Client Roadmap across your Clients with support from your team and senior stakeholders across the Business.Responsible for maintaining and updating client documentation. Strong PowerPoint and excel skills will be needed.Support with the planning, scheduling and delivery of work across the Client team meeting the contracted service level agreements with your Clients.Responsible for keeping senior stakeholders informed of latest key opportunities and issues.Support with accurate commercial reporting and to ensure completeness and accuracy of the documentation provided on a weekly basis.Core Role SkillExperience working within a fast-paced agency environmentAbility to manage stakeholders at all levelsCan manage multiple projects at onceAbility to problem solve & come up with successful solutionsExcellent written and oral communication skills with the ability to adapt depending on the audienceStrong attention to detailEnthusiastic & proactive demonstrating a positive attitude and approachIndustry ExperienceB2C Data Analytics and MarketingExperience in professional client relationship management and evidence of delivering excellent customer service.Understanding the concept of a Customer Data PlatformStrong understanding of all customer marketing communication channelsUnderstanding of data modelling and CRM core principlesExperience in interpretation of data analysis & insightsAdequate knowledge and understanding of the Data & CRM IndustryExcellent presentational skills showing an ability to present in different ways based on the audience in the roomA genuine interest and understanding of relational databases, direct mail, email marketing, campaign automation, analytics, CRM technology and Customer InsightCan manage multiple projects at once in a fast-paced environmentA good knowledge and use of Microsoft word, Excel and PowerPointSoft SkillsAbility to develop strong client relationships through both personality and intellectual capacitiesTo be enthusiastic, proactive and positiveHas an innovative approach to solutions and always be challenging status quoHas a passion for service and deliveryExcellent presentational skills showing an ability to present in different ways based on the audience in the room