Job Title

About AfinitiAfiniti is the leading provider of artificial intelligence that improves customer experience - making moments of human connection more valuable. Our vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide. For the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real-time based on how well they are likely to interact, leading to better experiences across the entire customer journey.As our products evolve, it is our mission to retain and grow revenue by creating repeatable AI-driven solutions that transition from high-touch managed services to product-led growth. We aim to do this by offering our core routing AI to a larger number of medium-sized enterprises at a lower price and via a subscription-based model and by addressing more use cases via a Generative AI-based, voice- and chat-enabled, AI Agent with unique IP that delivers prompt-first application development (as opposed to legacy flow builders), and AI-driven instrumentation to maximize performance.Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit .About the roleAfiniti is looking for a Lead Language Technology researcher to spearhead our generative artificial intelligence (GenAI) and language technology research and development. The successful candidate for this role is a hands-on technical leader and will be responsible for the entire lifecycle of creating GenAI and language technology models from scratch, ensuring high levels of naturalness and context-appropriateness, while having acceptable computational overhead for deploying to production at massive scale.ResponsibilitiesTechnical and Scientific Leadership: Lead the design of language technology systems and protocols for AfinitiPerformance Optimisation: Optimise performance through algorithmic innovation and efficiently leveraging GPUs.Technical Mentorship: Provide guidance and mentorship to junior team members, and foster an environment of machine learning model development best practices.Innovation and Research: Explore emerging technologies to drive innovation in product development.Collaborative Problem Solving: Collaborate with cross-functional teams to solve complex technical challenges.Continuous Learning: Stay updated with industry trends and best practices in software engineering and AI technology.RequirementsMachine Learning Understanding: expert in deep learning, diffusion and transformer-based model architectures, with application to language technology models (expertise in text-to-speech synthesis is a big plus!).Strong publication record: publications in top speech and language processing and machine learning conferences and journalsStrong Machine Learning Development Skills: Proficient in Python and expert-level understanding of PyTorch and relevant deep learning packages.GPU Computing Experience: Hands-on experience with effectively leveraging GPU hardware for training and inference.DevOps and Cloud Computing Proficiency: Experience with AWS, Azure, or Google Cloud Platform, Docker, Kubernetes, and CI/CD pipelines.Problem-Solving Skills: Strong analytical and problem-solving abilities.Communication and Leadership: Excellent communication skills and demonstrated leadership experience.Location/Remote work statementThis position is fully remoteWe believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. We believe that this diversity builds a stronger organization and is in keeping with the core values of our company. Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law. This means that we comply with all applicable human rights and employment legislation, and we do not discriminate in any aspect of employment, including recruiting, hiring, compensation, promotions, reductions in force, or terminations.