Job Title

This is an opportunity to join our friendly team as a medical receptionist in our innovative and long established GP practice. Receptionists play a vital role in helping patients, carers and healthcare professionals access the care they need and make a difference every day. The hours for this position are 1.30-6.30pm Monday-Friday. Main duties of the jobProviding frontline and back office support for a large GP practice. This includes: -Answering calls/emails from patients -Handling incoming medication requests, pathology results -Supporting with onward referrals -Dealing with hospital correspondence -Any other duties as required by the practice About usWe have a large but friendly and longstanding team of doctors, nurses/HCAs, receptionist, administrators, managers, paramedics, pharmacists. We are rated good in all CQC domains and outstanding for responsiveness. We have a friendly and supportive patient participating group & we offer the opportunity to do additional weekend and evening working at our Extended Access services Job responsibilitiesJob Description BASED AT:The RidgewaySurgery POSITIONREPORTS TO:Reception Manager JOB PURPOSESUMMARY:To provide efficient and effective front line services to patients,clinicians and other stakeholders. To project a friendly and helpful image to patients and other visitorsat all times in person, telephone and other communication methods. To take ownership of relevant tasks and projects to ensure they arecompleted to a high level of quality in a timely manner. To be aware of and follow patient confidentiality and other practiceprotocols at all times. KEYRESPONSIBILITIES: Dealing with patient queries and requests viaface-to-face, telephone, email and other forms of contact. Processing and allocating prescriptions inconjunction with the clinical team Providing front line services to our walk-in centreand branch surgery Processing patient registrations and deductions onthe practice list Maintaining patients electronic medical records andaccessing information when required Contact patients for recalls and follow-ups asrequired by the practice team Booking patient transport, interpreter and otherrelevant services Photocopying Dealing with incoming and outgoing post/faxes Effective communication with other team andpractice staff members Effectively manage own time, workload and resources Any other duties as required by the management andPartners PERSONAL/PROFESSIONAL DEVELOPMENT: The post-holder will participate in any relevanttraining programmes implemented by the practice as part of this employment: Participation in an annual individual performancereview Taking responsibility for own development, learningand performance and demonstrating skills and activities to others whereappropriate. The job description will be reviewed after 6 months with the postholder, and may be amended following discussion. Person SpecificationQualificationsUp to GCE and or A level Receptionist / customer service course ExperiencePrevious receptionist experience in the Healthcare sector Skills and qualitiesWord Excel Basic Typing skills Able to multi task Good telephone manner Good communication skills (written and oral) Able to work on own initiative as well as take instruction from others Adaptable Good sense of humour Motivated Willing to learn on the job Able to prioritise Able to use one of the GP computer systems Flexibility Quick thinking Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr