Job Title

An exciting opportunity has arisen for an experienced, enthusiastic and motivated Nurse or Paramedic to join our hard working team. 37.5 hours across 7 days a week. We are looking for Clinical Triage Clinicians to join the Dudley Clinical Hub (Single Point of Access) offering telephone triage, clinical advice and signposting. Based at Brierley Hill Health and Social Care Centre, the successful applicant will join an integrated, collaboratively focused team, employing a proactive clinical practice and knowledge to provide phone triage / clinical assessment skills to support urgent care for patients across our health economy. The service is the single point of access for patients registered with a Dudley GP for all admission avoidance referrals from professionals and for patients requiring Health and Social Care Services. The service operates between the hours of 8am - 9pm, 7 days per week, and 365 days per year. The successful applicant will be expected to work flexibly throughout this period. The service offers extensive support and knowledge to enable patients to be managed away from the acute setting and to implement the right level of care support to achieve this. We need applicants to be flexible, approachable and have a sound clinical evidence based background and knowledge. They will need to be friendly but assertive and be confident in their own decision making; being able to challenge when necessary. Main duties of the jobTo provide clinical support, assistance, and professional expertise to all healthcare professionals in support of avoiding inappropriate hospital attendances and admissions, then referring onto the most appropriate service for the patient's needs. Working closely with and acting as the referral point for the Urgent Community Response Team. The primary objectives are to prevent unnecessary admission to acute care and to facilitate collaborative MDT management for patients closer to home. The role involves taking telephone referrals from GP's, West Midlands Ambulance Service, Community Nurses and all other Health Professionals. The triage clinician will be expected to visit patients in their own home supported by the Medical Lead and Senior Practitioners if required. This will enable the clinician to receive further training to ensure clinical skills and competencies are maintained. We are looking for enthusiastic and innovative individuals who possess excellent communication, customer care and IT skills. The candidates will have to be able to prioritise their own workload without supervision, have an excellent telephone manner and be able to work well on their own initiative as well as part of a team. About usAt the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Job responsibilitiesPlease refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake. Person SpecificationEducation & QualificationsFirst level Registered Nurse Evidence of Band 6 professional development Physical Health Assessment Knowledge & TrainingEvidence of continual professional development Post registration experience to include: Evidence of mentoring Project working Specialist training Management and development of others Knowledge of Primary Care working Can demonstrate knowledge of research based practice. Experienceshow ability to adapt to change Show evidence of care planning using a Nurse Model Demonstrate an awareness of current community nursing issues Demonstrate a pro-active approach Evidence of being able to work as part of a team Evidence of working to and achieving defined objectives Evidence of knowledge relating to caseload management and leadership/provision of support to others Communication & Relationship SkillsMust be able to commute to meet the demands of the role Able to communicate effectively with health care professionals and team members Planning & Organisational SkillsMotivated - able to motivate self and others to deliver a quality service Forward thinking - to identify opportunities for improvement in service development Flexible - to meet the demands of the service Enthusiastic - seizing the opportunity for personal and service development Equality, Diversity, Inclusion and Trust ValuesAble toprovidesafe,caring,and effectiveservices Values and behaviours that reflect the Trust values of Care, Respect and Responsibility Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong, and their contribution is valued Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Brierley Hill Health and social care centre Operational Lead for Dudley Clinical Hub £38,682 to £46,580 a yearPer Annum Pro Rata ContractPermanent Working patternFull-time Reference number253-0825-7282691 Job locationsBrierley Hill Health and social care centre#J-18808-Ljbffr