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NO RECRUITMENT AGENCY CONTACT PLEASE Job Description Lifetime Legal is seeking a detail-oriented and proactive CRM Specialist to join our growing company.Youll contribution will be key to the ongoing improvement of our new Zoho suite to ensure that we deliver new workflows to improve efficiency and enhance our service to clients.Working with stakeholders, the IT Director and third-party developers, youll take day to day ownership of many of the projects we have planned. About You You will need to be articulate with an understanding of the Zoho environment and have a great interest in technology. This will be a great opportunity for you to work with Zoho and grow within the role and further develop. Career Development Lifetime Legal will provide support with development to progress further in your role within the company. Summary of key duties: _As part of your role as CRM Specialist, you will be expected to:_ Collaborate with cross-functional stakeholders and end-users to understand and anticipate their needs. Taking ownership and translating those needs into effective operational solutions. Day to day administration of users, roles, data quality and reporting. Support QA, UAT testing and train the trainers of your solutions. Skills and requirements: _To carry out the role successfully, you should possess the following skills and qualifications:_ In depth knowledge of CRM and Desk configuration and administration required. Working experience of Zoho Forms and Sign or similar will be advantageous. Strong analytical skills. Excellent oral and written communication. Proven 3 years experience in a similar role. Experience designing and delivering integrations with CRM and other systems (e.g. Stripe) will be advantageous. Excellent organisational skills Team spirit and good communication abilities Benefits Company events, competitions, incentives and a tasty monthly food van! Company social events such as: 5-a side football, seasonal events Modern office, free onsite parking and EV charging Paid annual leave: 21 days, plus bank holidays and your birthday off! Company pension Private healthcare scheme for employees and their children Referral programme Enhanced eye care scheme Office fun initiatives such as: Book Nook, wellness programmes and many more! Access to store discounts, of over 600 stores Access to an exclusive Lifetime Legal benefits package, including legal advice, a free will and Mover Protection Ability to commute/relocate: Wokingham, RG41: must be able to commute to the office (required) Hybrid working (3 days office based in our Wokingham office) Schedule: Day shift Monday to Friday 9am to 6pm. No weekendsJob Type: Full-timePay: 40,000.00-50,000.00 per yearAbility to commute/relocate: Wokingham RG41 2QE: reliably commute or plan to relocate before starting work (required)Application question(s): 3 years experience in a similar role, designing and administrating CRM systems Experience: Technical: 3 years (required)Work Location: Hybrid remote in Wokingham RG41 2QE