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Supervisor - Advice Session - Welfare BenefitsJoin to apply for theSupervisor - Advice Session - Welfare Benefitsrole atCitizens Advice Supervisor - Advice Session - Welfare Benefits2 days ago Be among the first 25 applicants Join to apply for theSupervisor - Advice Session - Welfare Benefitsrole atCitizens Advice RoleThe purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve: RoleThe purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve:Supervising advice and gateway/triage sessions and caseworkersSupporting the delivery of the training and development plan along with the rest of the teamProviding mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall serviceOther Responsibilities IncludeKeeping technical knowledge currentProviding statistical reports on outputs and outcomesCreating a positive working environmentParticipating in recruitment/selection activitiesPromoting the importance of research and campaignsDeveloping and maintaining effective admin systems and recordsMonitoring and evaluating activities appropriate to the role and providing regular reports and feedbackWe Offer a Range Of Employee Benefits Including30 days annual leave (FTE).An employer matched pension contribution currently at 4%Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.Opportunity for hybrid working following completion of probationary period.Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Human Resources Industries Non-profit Organizations Referrals increase your chances of interviewing at Citizens Advice by 2x Get notified about new Benefits Supervisor jobs inEnfield, England, United Kingdom . London, England, United Kingdom 4 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago Ice Cream - Payroll Partner & Local HR Operations SpecialistLondon, England, United Kingdom 1 week ago London, England, United Kingdom 6 hours ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago City Of London, England, United Kingdom £75,000.00-£85,000.00 6 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Greater London, England, United Kingdom 3 days ago London, England, United Kingdom 2 weeks ago London Area, United Kingdom £50,000.00-£60,000.00 7 hours ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 9 hours ago City Of London, England, United Kingdom £65,000.00-£75,000.00 4 weeks ago London, England, United Kingdom 2 hours ago Hemel Hempstead, England, United Kingdom 2 weeks ago Wimbledon, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago Human Resources Business Partner - DagenhamLondon, England, United Kingdom 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr