Reports to: Controls ManagerLocation: London – Heathrow Airport (All terminals)Contract Type: Permanent Shift Based (42 Hours)Introduction to roleWorking within Heathrow T3 and T5, the Principal Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.Role ResponsibilitiesYour responsibilities and activities will include:Able to lead complex and critical control incidentsAble to interface directly with the duty manager and high level teams during P1/P2 events.To maintain and update as required Specialist OEM Controls - IPC, BAS, CM Servers and Client Device applications at LHR for Baggage SystemsTo provide specialist support for OEM PLC’s, Safety PLC’s, etc.To support and maintain the documentation and software repositories (CM Synergy, VersionDog/Mass System environments, Smarteam/Enovia)To be able fault find communication issues between HLC and LLC componentsTo monitor and oversee the provision of 2nd/3rd line support to integrated technologies.Seen by the customer as a system expert in specialist technologies and system behaviourAble to build and maintain good relationships with our customer and other Heathrow suppliersProject and demonstrate to the customer, expertise in our OEM equipment.Maintain a customer focus and align with their goals and targets where possibleDrives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAsAccurate and detailed handover of information during incidents, work orders or investigations and between shifts.Role Qualification and SkillsElectrical/controls engineering qualifications to HNC or equivalentExperience dealing with software version controlStrong knowledge of PLC’sKnowledge of fieldbus technologyKnowledge of drive technologiesExperience of problem solving in previous rolesExperience of airport or material handling systems preferredKnowledge of Heathrow Baggage systems (Ideal)What we offer288 Hours of Annual Leave (excluding public holidays).Bupa Medical CoverYuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchersPerkbox includes things such as free eye tests at Specsavers including discounts on Glasses, free cinema vouchers and a weekly free coffee from Nero. Along with hundreds of savings on day-to-day shopping, trips etc.A challenging work environment with lots of opportunities of career progression.Cycle to work schemePension with AvivaDiversity & InclusionVanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application. #J-18808-Ljbffr
Job Title
Principal Support Engineer