Job Title

Position: Shipping Coordinator Check out the role overview below If you are confident you have got the right skills and experience, apply today. Reporting to: Customer Support ManagerThis individual will be providing support to the Sales & Service Teams.They will be required to generate, in a timely fashion, all supporting documentation (i.e. shipping documents, packing lists, Invoices), process and co-ordinate the despatch of goods and incoming returns at our Banbury site.The individual must have an eye for detail with a desire to improve processes and efficiency._Direct Reports: 0_Liasing with the Internal Sales, Parts, and Service teams to deliver parts and equipment Direct to UK customer Sites.- Producing Packing Lists and Delivery notes.- Liasing with forwarders to make timely collections/deliveries at the best value.As UK Deliveries +:- Document creation Certificate of Origin, EUR 1, Ata Carnet, LOC Working with the chamber of commerce.- Commercial Invoice generation.- Working with forwarding agents to ensure they have all info for customs clearance.- Arranging FCA Collections.- Producing Proof of Export documentation.- Processing of customer orders- Tracking orders as they move through the process and monitoring what is due for shipping.- Progressing/tracking overdue orders and updating Parts/Sales/Customers- Moving to Delivery.- Passing to finance for invoice creation.- General day to day admin duties forOperations and Sales.Up to date and accurate customer information on database.- Liaise with internal departments/external customers to arrange the relevant documentation for items to be returned/Inspected.- Arrange collections where needed.- Work with Goods In out to ensure items are expected and dealt with when returned.Accurate records of all Fortress Stock supplied to customers for: Demonstration EvaluationHire purposes. Personal attributes - the jobholder will need to demonstrate: Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges). confidentiality and integrity. An understanding of Chamber of commerce processes and Incoterms. flexibility and the ability to respond well to change and pressure. ability to positively influence and build effective relationships. a personable approach with a good telephone and communication skills. self-motivation and energy. strong planning and organisation skills. a meticulous approach and a high level of accuracy, demonstrating strong attention to detail. Excellent communication skills. Specific Skills Microsoft Word, Excel. Outlook Email or similar system. Use of a CRM system. Experienced with generating and processing Export Documentation. Use of Sage, SAP or similar accounts package desirable but not essential. Working Hours & Benefits Working Monday to Friday, 8.45am to 4.45pm. 25 days annual leave plus bank holidays. Company Pension (you 5% / Fortress 3%). Eyecare scheme. Cycle to work scheme. Fortress Hub giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships. Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees. Training full induction and providing ongoing training relevant to job role. Opportunities for career development via a development plan.Job Types: Full-time, PermanentPay: From 26,000.00 per yearBenefits: Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme On-site parking Store discountSchedule: 8 hour shift Monday to FridayWork Location: In personReference ID: NMTSC03072025