Job Title

We currently have new opportunities available for Tram Driver-Conductors to join our team at Supertram. We are looking for people focused, safety-conscious individuals, who will take pride in providing an outstanding service for our customers. As a Tram Driver-Conductor, in an exciting dual role, you will be the face of Sheffields iconic tram network whilst driving our route and providing ticketing information to passengers.Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. To Apply: To apply, download and complete an application form from our website, travelsouthyorkshire.com/en-GB/supertram/work-for-supertramCompleted application forms should be returned to our HR Team, who are contactable via email hrsupport@supertram.com Working patterns: Supertram operates 7 days a week between 5am and 1am, so our teams work shifts based around these times. Access to your own transport is advantageous as some of our shifts start or finish at times when public transport often isn't running. Salary: 26,398.02 during training, increasing to 29,825.79 on successful passing of Driver training What youll do: Whilst driving, youll drive trams along a set route, picking up and dropping off passengers at tram stops in a safe manner Whilst conducting, Welcome passengers and carry out revenue protection duties including the issuing and checking of tickets and passes and provide customer service, revenue protection and crowd control at major events in the city Ensuring delivery of a safe tram service Assist with operational incidents as required Deliver Customer Care including service updates, addressing queries, providing information, and offering help and assistance when required. Queries could include a wide range of topics, e.g. fares, timetable information, local knowledge and more Provide excellent customer support, ensuring a safe and friendly journey for all Assist drivers and colleagues in supporting and responding to incidents as they arise, communicating with our Operation Control Centre About you: Over 18 Held a full UK Driving Licence for at least 12 months and have no more than 3 penalty points Excellent concentration skills Able to communicate calmly, clearly and effectively Strong ability to retain information and follow instructions Able to remain calm under pressure Ability to deliver excellent customer service, maintain professionalism and carry out accurate cash handling Willingness to help and learn Enthusiastic and passionate Why Join Us? Full training provided no prior experience needed! 33 days annual leave including Bank Holidays Commission scheme Free tram and bus travel across South Yorkshire Retail and leisure discounts 24/7 access to free, confidential and specialist health/wellbeing support Charity initiatives Be part of a close-knit, friendly team Play a vital role in Sheffields public transport network Who are we? For over 30 years, Supertram has been a crucial part to our regions transport network. We are passionate about connecting our community with their jobs, family and friends across South Yorkshire.We put the Super in Supertram by delivering a safe and best possible journey experience for our customers, and a great place to work for colleagues.Job Type: PermanentPay: Up to 29,825.79 per yearBenefits: Company pension Employee discount Free or subsidised travel On-site parkingLicence/Certification: driving licence (required)Work Location: In personReference ID: Tram Driver-Conductor