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4 weeks ago Be among the first 25 applicants This range is provided by Kooth Digital Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay rangeJob Title: Strategic Commercial ManagerReports to: Commercial DirectorLocation: Paddington Office (3 days a week)Direct Reports: 3This is a 6 month maternity coverKooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.Working in partnership with the NHS, we are already the UK's largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.Role ObjectiveWe are seeking a proactive and resourceful Head of Commercial Operations to join our team on a 9-month contract basis with possible extension (maternity leave cover) to lead our Central Commercial Team.We are looking for someone who thrives in a scaling organisation, is comfortable rolling up their sleeves, and can navigate challenges with a pragmatic mindset. This role will involve working with a broad range of stakeholders including leadership teams at Country Leadership and Global Leadership level. Ideally, they will have had experience as a management consultant, with strong data literacy and ability to synthesise large amounts of information into a persuasive narrative. The role requires commercial experience, understanding of the sales process and the healthcare / NHS landscape. Your focus will be internal, although there may be occasional engagement with external stakeholders as required.Key ComponentsAnalytics, Reporting & Insights - 25%Procurement Management - 20%Strategic Project Delivery - 15%Support Revenue Maximisation - 15%People Management, Team Leadership and Mentorship - 20%Oversight of all standardised commercial functions - 5%Main ResponsibilitiesAnalytics, Reporting & InsightsResponsible for timely, accurate data provision to the Commercial and Marketing teams to support contract management and retention, and marketing decisions Ensure that Kooth remains evidence-based and data-driven through the production and publication of relevant reports that provide insight to commissioners and stakeholders Use your high-level data analysis, narrative development and presentation skills to create and critically review data-led, compelling content and high-quality business cases for commissioners that secure new business and contract renewals Oversee usage of to provide accurate, live view of ARR Responsible for the commercial data assurance process; identify issues through the data and create an action plan to resolve, involving additional internal stakeholders as required. Critically review data deep dives / dedicated data packs as required for specific contracts or focus areas to identify trends and narrative Responsible for external submission of contractual data to commissioning and regulatory bodies including MHSDS.Procurement ManagementOverall accountability of delivering a tender success rate of 75% across core service tenders (both new business and retention) Overall accountability for maintaining framework compliance and submitting updates including G-Cloud. Responsible for the ethical and accurate use of AI within procurement responses Together with the Regional Directors, facilitate go/no-go decisions for new business opportunities based on procurement avenues, model suitability and alignment, commercial viability and strategic importance. Ability to respond quickly to procurement requirements to meet tight deadlines Identify new service proposition/adaptation/growth opportunities based on reviewing bid activity, customer success, new business and marketing activity coupled with commissioner feedback/insight, and drive cross-functional conversations at pace to develop models according to market demand.Strategic Project DeliveryProvide strategic leadership and insight, project management and a ‘hands-on' approach to deliver dedicated projects aligned to company need Understand the wider Mental Health Landscape and NHS / ICS structures including strategic objectives to provide insight and commercial alignment to the development of new approaches. Identify new value propositions and work with internal colleagues to redesign services to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care. Build, develop and manage program plans and timelines adapting to the flexible nature of a growing, fast-paced organisation Manage cross-functional teams to keep on track for project objectives Ability to grasp complex problems and explain them comprehensively yet succinctly, problem solver, not afraid to challenge existing processes and ways of workingSupport Revenue MaximisationReview corporate commercial data with the Head of Financial Planning and Regional Directors (e.g. forecast vs budget, pricing, bid success trend analysis) to develop insight to drive data-informed practice, system, approach and process optimization, and overall improvement of the commercial function Deliver bespoke commercial modelling including KPIs and pricing for individual contracts and within specific financial envelopes Support contract renewal and negotiation conversations with data and pricing options as required. Ability to identify new service proposition/adaptation/growth opportunities based on reviewing bid activity, customer success, new business and marketing activity coupled with commissioner feedback/insight and support the shaping, testing and delivery of thesePeople Management, Team Leadership and MentorshipDevelop, energize, lead and manage a high-performing team, to drive performance and set the tone for challenging existing practice to optimize ways of working in order to achieve the best commercial outcomes Develop and mentor direct reports with specific focus on creating compelling commercial narratives from data and identifying trends across multiple data sources. Critically review/optimize analysts' and operational outputs - presentations, tenders, business cases and key communications to commissioners and stakeholders ensuring they will advance strategic positioning of Kooth both locally and nationally Balance the achievement of BAU delivery and strategic project development within the team Ability to manage and solve complex problems, deal with critical situations in an effective manner Ability to work under pressure to tight deadlines Work in a way that engages positively with issues of diversity and differenceOversight Of All Standardised Commercial FunctionsResponsible for management and maintenance of Procurement Software, Portals, AI for commercial purposes, Salesforce, LinkedIn. Along with Quality Improvement Team, provide information and evidence for achieving and maintaining accreditation requirements (DTAC, BACP, Cyber Essentials)RequirementsEssentialUniversity degree in a relevant discipline 8+ years experience in a relevant position Experience of working alongside senior leadership driving change and improvement Experience working in cross-functional, multi-disciplinary teams and multiple projects with a number of teams involved where you influence and drive new ways of working Proven experience of working in a commercial environment, understanding sales process, customer success and successfully bidding for B2G tendersDesireableManagement Consultancy Experience Experience of working in an entrepreneurial settingBenefitsAre you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.Competitive Salary:Dependant on experience (up to £68,000)Generous Annual LeaveEnjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.Professional DevelopmentBenefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.Financial SecuritySecure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.Health and Well-beingPrioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.Life Assurance:Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.Flexible WorkingEmbrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.Lifestyle BenefitsParticipate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.Request for Reasonable Adjustments:We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check. 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