Job Title

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"Hermès GB Limited is one of the many subsidiaries branching out from our Hermès International Headquarters in Paris. We operate with over 250 employees, from our Headquarters in London and across ten stores within our retail function in cities such as London, Dublin, Glasgow and Manchester.Hermès really is a truly wonderful place to work. Close relationships, humility and a thirst for team success make the company's management style unique. Behind the drive for excellence is a spirit of goodwill in which personal achievement is for the benefit of the group's progress, and where everyone shows commitment and passion, depth and lightness in all that they do.Learning and sharing, cultivating one's curiosity and capacity to be amazed, innovating and never ceasing to push the boundaries of excellence are all crucial aspects of each individual's development, and make up the company's principle of continuous learning and passing down of knowledge.Our DNA is built up of People, Passion, Personality and of course, our wonderful Product.This is an exciting opportunity for any professional who is keen to be part of a close team within a dynamic and flourishing organisation.Key responsibilitiesIn this role, you will work closely with the Store Manager to ensure the efficient and effective front-of-house operations of the store, adhering to the company's operating guidelines and standards. You will also act as the Store Manager's deputy in their absence. This position requires the ability and sensitivity to seamlessly manage operational aspects of the business, particularly when collaborating with or stepping in for other Department Managers.Managing the TeamLeading by example, give priority to the shop floor and ensure a warm atmosphere inwhich to welcome our customers.Provide direction, feedback and support to the team, allowing them to provideservice standards of the highest quality.Undertake and monitor the progress of new staff members in the store ensuring that theyreceive a proper induction to the business. Likewise, any temporary staff should besupported when in store, so that they can provide the service levels in which ourcustomers deserve.Ensure that the team is properly trained (particularly on in-store procedures,product knowledge, product handling and presentation techniques).Working together with the Store Manager and Administration Manager, insist thatappropriate cover is always available on the shop floor (including holiday and peak tradeperiods)Customer Relations ManagementTo support the business in developing new client relations.Working with the Store Manager to have a good understanding of the client database in the store, maintaining accurate client information and follow up on duplicatesSupport the team in delivering exceptional service to all our clientsProvide direction to the team ensuring clients are looked after and encouraged to return.Liaising with the Press department when coordinating and assisting with Hermès eventsLiaising with the Client Experience Manager on all CRM developments and initiativesManage/limit customer complaints in a timely and proactive manner.Sales DevelopmentAchieve targets in accordance with set objectivesShow encouragement and support to the team members in the achievement of their objectives.Provide guidance and support on all sales tools and act as a reference for their usage (HPad -reservations, customer orders, pre-selling. Click in store, My Folio etc)Manage the flow of merchandise to the shop floor, working closely with the Stock team.Maintain a constant knowledge of what stock is available in the store that it is properlystored and handled and bring stock issues to the attention of the Store Manager.Gain a good knowledge of the reporting available and know how to best use them tobuild action plans to improve the business.To deputise for the Manager in his/her absence.To undertake projects and responsibilities at the direction of the Manager.Produce, check and publish reports on the store and its performance according toset schedules or as requested.Ensure that Hermès standards are respected in the store and that VM guidelines are adhered.Store OperationsTake on keyholding duties and be responsible for opening and closing of the store,where necessary.Be responsible for all areas of financial compliance, including banking and cashing updaily and reconciliation of the tillsWork with the Manager to ensure that the store and team are presented to Hermèsstandards and that the shop floor is free from obstruction or actual, or potential, hazardsat all times.Undertake security activities within the company's guidelines and to ensure, as far aspracticable, that stock or other property is not put at unnecessary risk.Support the Store Manager and Stock Team during stocktakes and periodical cycle countsWorking with the Store Manager and back office team alleviate the administrative dutiesfor the sales team, to focus their attention purely on clients or client associated matters(Smart Ops)CompetenciesProven management experienceAbility to perform as second in command in a pacey store environmentOrganised, flexible and reliableStrong CRM focusExcellent communication skillsExcellent management skillsGood IT Skills: sales system, Microsoft Office, Windows etcGood team player with capacity to work autonomouslyProfessional with ability to work efficiently and accurately under pressurePlease Note: You must hold a valid visa allowing you to work full time for the entire duration of employment, as we do not offer visa sponsorship.**Job responsibilities and functions are not limited to the above. We as Hermès employees must alwaysensure that all functions of our position are represented with the highest level of professionalism. #J-18808-Ljbffr