Job Title

At GO Outdoors, our purpose is strong and clear: “to inspire and equip everyone for life outdoors”. We believe in the positive benefits of the outdoors, whether that be the daily dog walk, hiking Ben Nevis, horse riding, or cold water therapy. We provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values are more than posters; we live them every day: ‘One Team’ — we are stronger together, ‘Responsibility’ — we take ownership, ‘Passion’ — we believe in what we do, and ‘Integrity’ — we do the right thing. These values help us fulfill our mission to be ‘the nation’s favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something ‘unbeatable’! Role Overview Make your part of GO a great place to shop and work by effectively leading and managing your store or defined business area. Motivate and coach store teams to deliver customer service that puts customers at the heart, through exceptional store standards and highly engaged colleagues. Responsibilities Support the Store Manager in leading and motivating a high-performing, engaged team. Create a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding expectations. Develop store teams through internal development programs to support future talent and career pathways. Uphold a safe and compliant operating environment for all colleagues and customers. Deliver financial results in line with or exceeding company targets. Support other retail management duties as required. Act as the point of contact for colleagues in the manager’s absence. Provide excellent customer service, addressing inquiries and resolving complaints professionally. Help manage day-to-day operations, including opening and closing procedures. Support cash management tasks, such as processing transactions and reconciling tills. Participate in hiring, onboarding, and training new employees. Provide feedback and coaching to colleagues to improve performance. Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity. Role Objectives and KPIs Contribute to achieving or exceeding the store’s monthly sales target. Drive all additional KPIs including Units, Conversion, ATV, UPT. Achieve upselling or cross-selling targets. Maintain a high Net Promoter Score. Ensure stock accuracy during store audits. Ensure all new colleagues complete mandatory training. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks. Assist in keeping operational costs within the allocated budget. Skills and Experience Strong coaching, mentoring, and team-building skills that drive team performance. Clear, confident, and motivational communicator with excellent verbal, listening, and written skills. At least 2 years of management experience, preferably in a similar retail format. Due to high application volumes, it takes time to review all applications. If you don't hear back within two weeks, please consider your application unsuccessful. Applications meeting the skills criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will then be invited for an interview with the hiring manager. Thank you for your time.#J-18808-Ljbffr