Job Title

Customer Support Agent – FintechRemote first role with travel to Bristol once a monthSalary - £26K 37.5 hours a week, a range of shifts between the hours of 8.00 am and 8.00 pm Monday to SaturdayMy client is an exciting Fintech who are on a mission to end financial exclusion. They believe everyone deserves the chance to build a better financial future, and they have built an incredibility innovative product to help people do that. They are a young, rapidly expanding start-up business looking for the best talent to join them on their global scale-up journey. They are multi award-winning and are in the UK and the US and have already helped a million people to improve their financial health.The role of Customer Support Agent – FintechYou’ll work on first-line customer support tickets via live chat and emails ensuring that every interaction with our members champions our brand and voice Your communications will range from replying with a single saved reply to bespoke answers based on the customer’s situation You’ll report all technical issues to the technical squad You’ll work as a team with your peers supporting each other You’ll escalate enquiries when necessary to ensure the best resolution You’ll ensure that you hit individual and team performance indicators focused on quality as well as quantityWho you are as a Customer Support Agent – Fintech1+ years of experience working for an online customer service team Experience working on multiple live chats is preferable Proactive and eager to learn new things Fun, friendly, and empathetic mindset Ability to thrive in a fast-paced, ever-changing environmentBenefits for the Customer Support Agent - Fintech● Annual bonus● £500 annual learning fund● 25 days paid holiday plus bank holidays, a day off on your birthday month and if you move house● Pirkx employee reward scheme; telephone GP, free counselling, high street discounts and more