Job Title: Client Liaison OfficerResponsible to: Client Relationship ManagerInterfaces with: Clients, Prospects, PCA colleagues, Suppliers/VendorsLocation: Exchange Quay, ManchesterSalary: £35,000 - £40,000paMain purpose: To provide the highest quality service and to consistently exceed our client’s expectations.We are looking for an individual with great attention to detail, a keen eye, and excellent written and verbal communication skills to join Phillips & Cohen Associates (PCA) as a Client Liaison Officer. This role works in a hybrid model between our Call Centre office(s) and at home. The ideal candidate will have a good knowledge of the Consumer Credit Regulatory framework, be self-motivated, and possess strong relationship-building skills. A background in audit management or client relationship roles is preferred.Overall Responsibilities / Key Tasks:Pre-Audit Preparation – Complete questionnaires and RFIs within varying timeframes to meet audit deadlines.Audit Management – Serve as the subject matter expert for all audit elements, always ensuring full compliance and readiness.Client Communication – Act as the primary contact for clients, coordinating requests and facilitating discussions with internal departments.Service Level Agreements (SLAs) – Review client agreements and communications to ensure expectations are consistently exceeded.Audit Remediation – Oversee the completion and follow-up of any corrective actions arising from audits or performance meetings.Regulatory Compliance – Analyze PCA’s adherence to UK regulations, including FCA, OFGEM, OFWAT, OFCOM, and ICO guidelines, as well as CSA policies and client requirements.Requirements:Strong written and verbal communication skills with a highly professional image.Good knowledge of the Consumer Credit Regulatory framework.Flexible and ability to prioritise workload according to challenging deadlines.Self-motivated and able to manage multiple client interactions effectively.Experience in audit management or client relationship roles.A consistent professional approach to all tasks Education and Experience:A degree in Business Administration or a related field is preferred.A background in audit management / client relationship roles is strongly preferredWorking knowledge of commonly used concepts, practices, and procedures within the financial industryWhat's in it for you?Working hours Monday – Friday 9am – 5pmHybrid Office Based and WFH Secure reserved car parking spaces available31 days of annual leave, which includes 8 bank holidays.Healthcare Scheme* Company pension plan* Life Assurance* Cycle2work and Electric Car schemes** There is a qualifying period for these benefits. They are also subject to a successful probation. We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at the Phillips & Cohen UK website.
Job Title
Client Liaison Officer