A high-growth, digital-first consumer insights business is seeking a Vice President of Customer Success to lead some of its most significant client partnerships within the FMCG/CPG sector.This is a key leadership role focused on driving commercial growth, deepening strategic relationships, and delivering high-impact behavioral insights that influence consumer decision-making at the point of purchase.You will oversee a portfolio valued between £1M–£3M+, managing both delivery and growth while mentoring a high-performing client success team.This is an opportunity to work at the intersection of behavioural science, AI-enabled research, and brand strategy—helping some of the world’s most recognised brands optimise packaging, shopper experiences, and in-market performance.Key ResponsibilitiesLead Strategic Accounts: Own and grow a portfolio of high-value client relationships across the retail and FMCG landscape.Drive Commercial Growth: Develop strategic account plans, build executive-level partnerships, and maintain a healthy pipeline (£750K+ in active proposals).Deliver Strategic Value: Translate complex behavioral and shopper data into actionable insights that directly influence brand growth and consumer behavior.Cross-Functional Collaboration: Work closely with qualitative, quantitative, and AI/data science teams to deliver integrated research solutions.Team Leadership: Manage and mentor a team of insights professionals, fostering a high-performance and growth-oriented culture.Contribute to Company Strategy: Engage in cross-company initiatives, influence product development, and help shape the organization's evolution.Client Advocacy: Be the voice of the customer internally, ensuring solutions meet both short-term goals and long-term vision.Required Experience:7–9+ years in market research, customer success, shopper insights, or a closely related commercial/consulting role.Proven track record managing and growing large client portfolios, ideally with Fortune 500 or major FMCG/CPG clients.Strong understanding of traditional research (quant & qual) as well as digital/AI-enabled methodologies.Prior experience working on packaging insights, retail decision-making, or point-of-purchase strategy a plus.Soft Skills & Leadership:Strategic thinker with hands-on execution abilityCollaborative, empowering leadership styleOutstanding client communication and stakeholder managementStrong commercial acumen and decision-making confidenceNaturally curious, data-literate, and insights-driven
Job Title
Vice President of Customer Success