We are looking for an experienced and driven Chief Operating Officer to oversee the end-to-end operations of our Bromborough site. Reporting directly to the CEO, this role is critical in ensuring that our warehouse, logistics, customer service, and people operations are running efficiently, safely, and in alignment with our ambitious growth plans. You will work closely with internal stakeholders to drive performance, elevate the customer experience, and ensure our operational infrastructure is scalable and future-ready. Key Responsibilities:Warehouse Management Oversee the day-to-day operations of our warehouse in Bromborough, ensuring productivity, accuracy, and safety. Drive continuous improvement in warehouse processes, layout optimisation, and space planning. Promote a culture of safety, efficiency, and accountability across all warehouse functions. 3PL Oversight Manage and lead relationships with third-party logistics partners, including our Mexico-based fulfilment partner. Monitor performance KPIs, cost-efficiency, and service level agreements to ensure operational excellence. Identify and implement opportunities to streamline logistics and enhance delivery experience. Supplier Contract Negotiation Lead negotiations to secure favourable terms while maintaining strong relationships. Ensure supplier partnerships are commercially sound and operationally reliable. Collaborate with procurement and production teams as needed. Customer Service & Experience Oversee the operational performance of the Customer Service team, ensuring service standards are met. Work with internal teams to improve resolution times, customer satisfaction, and operational workflows. HR & Culture Oversee HR operations at Bromborough, supporting employee relations, engagement, and performance systems. Foster a positive, inclusive working culture aligned with Oh Polly's values. Ensure consistency in people practices across teams. Health & Safety / Facilities Management Ensure compliance with health and safety regulations. Manage facilities to support smooth operations, including maintenance and space planning. Create a safe, productive, and legally compliant working environment. Qualifications & Experience:Proven leadership in a senior operational role, ideally within eCommerce, logistics, or retail distribution. Hands-on experience managing warehouse teams and 3PL relationships. Strong commercial acumen and negotiation skills. Leadership ability to build culture and high-performing teams. Excellent knowledge of health 'safety, operational compliance, and people operations. Ability to thrive in a fast-paced, entrepreneurial environment. Founded in 2015, Oh Polly is a fast-growing, social-first fashion brand committed to innovation, responsibility, and ethics. We have a global social following of over 10 million and operate across multiple offices worldwide. Our culture is diverse, creative, and collaborative. We offer an environment where ambitious individuals can grow and develop their careers. Our design process is UK-based, and we are passionate about nurturing talent within the fashion industry. We work with a diverse global team, with a focus on gender equality and fair pay. We are experiencing phenomenal growth and invite you to join our dynamic teams. For current vacancies or to contact our recruitment team, please get in touch! Benefits:Salary: £120,000 - £140,000 50% discount on all Oh Polly and Bo+Tee products Additional day off for your birthday Corporate gym membership (taxable) Cycle to work scheme Learning and development opportunities Company pension Bonus up to 20% Company social events We are an equal opportunities employer, welcoming candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.#J-18808-Ljbffr
Job Title
Chief Operating Officer