Job Title

Drop-in is a first of its kind - a local work club and coffee house. Our clubs are spaces for modern workers to escape the rabbit hole of distractions and get their head down. Always productive. Always local. Always in real life. It all started in Hackney and we are fast creating a new category of work. A true consumer offering. We are building a network of clubs. And are set to open several more clubs in the coming year as we entering the exciting next chapter in our journey. We are on the hunt for a General Manager to lead one of our new clubs. We are looking for a fun, outgoing and high energy team person to lead our new Greenwich Club. We are looking for a proven people-first leader, who is operationally savvy and ready to take full ownership of a space. You will run everything from sales to operations, member experience through to team management. Your primary objective is to drive both unit revenue and sales performance, supporting the club’s positive net member movement requirement. We will teach you a lot and there is huge room to grow. This is an opportunity for someone who wants to embark on an exciting journey with a startup that has big visions. You will be instrumental in shaping the direction that the company goes. This role reports directly into the Operations Manager. Key Responsibilities Member Experience & Community Building Deliver a consistent 5-star hospitality experience. Become the face of Drop-in both with members and the local community away from the club Host engaging community events and foster daily interactions. Creating effective marketing activities e.g. promotions, social content and local activities Act on member feedback and encourage a sense of belonging. Drive new memberships through tours, outreach, and local engagement. Manage and convert leads using CRM tools (e.g., Hubspot). Operations Manage operational requirements such as maintenance and cleaning, and ensuring the physical infrastructure is on point every day Handle daily walkthroughs and general upkeep or our standards in club You’ll oversee health and safety and compliance, ensuring all is in order Responsible for safety, standards and service throughout the club Recruit, onboard, and develop a high-performing team. Lead the Club team to ensure they are well trained, confident and engaged Promote team wellbeing, lead 1:1s, and manage performance via BrightHR. Foster a fun, joyful, inclusive culture aligned with Drop-in values. Succession plan effectively and manage labour planning. Ensure stock, coffee quality, and café equipment are maintained. Support the barista team in delivering expertly crafted drinks and service Monitor Square POS transactions and ensure daily café efficiency. Who You Are Preferred (but not essential) 2-5+ years in hospitality, cafe or retail operations. Experience in management in these industries is a bonus. Proven experience managing a team. Confident with sales and CRM tools; thrives in a performance-focused role. Exceptionally organised and able to balance operations and people priorities. Like challenges, and embraces change in a fast-paced environment. A community builder who lights up the room and leads by example. Flexible, proactive, and deeply committed to member and team satisfaction. Perks and Benefits Competitive salary of £30k-£34k, plus bonus (depending on experience) Full access to all our clubs Growth opportunities across a rapidly expanding company. An inspiring and inclusive workplace culture. The freedom to shape your Club’s experience and community. Unlimited coffee at work (of course) Laptop DROP-IN is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process. 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