Job Title

We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. Working pattern:varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll doProvide friendly and thoughtful service, managing the store and handling challenging situations. Develop your team's capabilities through coaching and training, fostering an inclusive culture. Ensure the store remains safe, legal, and fully operational. Manage diligence checks and stock accuracy to enhance the shopping experience. Support your store manager by deputising when necessary and delivering HR processes. Lead the introduction of new products and services, working closely with your team to implement change. Build relationships and support the local community in collaboration with your Store Manager. This job would suit people who haveA genuine care for the needs of customers and members. The ability to balance leading/supporting your team and working on the shop floor. Great people skills to build positive relationships. Strong organisational and problem-solving skills. A desire to learn and develop leadership skills. The flexibility to work various shifts. Why Co-op?Full, paid training and support for your development. 30% discount on Co-op products and 10% on other brands. A pension scheme with up to 10% employer contributions. Wagestream app for access to a percentage of your pay as you earn it. 36 days of holiday (including bank holidays, pro-rata for part-time). Virtual healthcare services for you and your family. 24/7 employee assistance service. Rota sharing three weeks in advance, accessible via your phone. Cycle-to-work scheme. Building an inclusive workplaceWe welcome applications from everyone and can make reasonable adjustments for those with disabilities. We are part of the Disability Confident scheme and will offer an interview to disabled candidates who meet the minimum criteria. Please indicate if you'd like to be considered under this scheme when you apply. We aim to create diverse teams that reflect the communities we serve, where all colleagues can reach their full potential.#J-18808-Ljbffr