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Job DescriptionShape the digital tools that power better housing services. Job DescriptionShape the digital tools that power better housing services.As a CRM Developer with us, you won’t just be coding—you’ll be helping build services that directly support thousands of residents. From resolving technical issues to creating new ways for teams to connect and communicate, your work will drive change that matters.Working StyleYou’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.What You’ll Be DoingYou’ll be at the heart of our housing services digital transformation working in an agile ICT team to develop test and support Microsoft Dynamics 365 solutions. Day to day you’ll design and build custom workflows plug-ins forms and portals – helping make sure our systems are reliable responsive and built around what residents and staff really need.From debugging errors and managing APIs to developing Azure-based tools like Logic Apps and Function Apps you’ll tackle a wide range of technical challenges. You’ll collaborate with business analysts to turn real-world service needs into clear technical solutions and make sure everything is properly documented tested and aligned with governance processes.This is a fast-paced role with plenty of variety. One day might involve working on data migrations or system upgrades – the next resolving issues with third-party integrations. You’ll also guide teams through licensing questions ensure secure and effective system access and contribute to our wider transformation goals – including Power Apps development and future service enhancements.For further details, please review the Job Description and Person SpecificationWhat You’ll BringYou’re an experienced CRM Developer with deep expertise in Dynamics 365 Customer Engagement and Field Service, and you hold the Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate qualification. You have a solid grasp of Dynamics configuration, workflows, portals, and integration with other systems—and you’re confident working with tools like Azure, Logic Apps, and .NET Core.You’ll also bring skills in JavaScript, HTML, C#, CSS, and web development frameworks. You understand data structures and integration concepts, and you know how to troubleshoot complex system issues while keeping end users in mind. You’re detail-oriented, proactive, and able to work independently in a high-demand environment.Beyond the technical side, you’re a great communicator—able to explain complex ideas clearly to non-technical colleagues, build strong working relationships, and stay calm under pressure. You’re committed to quality, continuous learning, and using your expertise to support services that make a difference to people’s lives.Why join usAt RBKC, we’re all in – investing in our people, our communities and our future.In this role, you’ll help us modernise our housing services and shape systems that are easier to use, more efficient, and genuinely impactful. You’ll work with a forward-thinking ICT team, get hands-on with cutting-edge tools like Azure and Power Platform, and play a central role in how we respond to the needs of our residents.We offer the support, flexibility and training you need to grow your skills, develop your career and make your mark on meaningful projects. If you’re looking for a role where tech meets purpose—and where your work supports real change—this is the place to be.About UsKensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.As a Traffic Orders Officer, you’ll be a quiet powerhouse behind the scenes – making sure every map, order and notice is up to date and legally sound. Whether you’re reviewing a street change or analysing GIS data, your work helps the borough run efficiently and safely. When you bring precision to this process, you unlock benefits for every road user.Interview DetailsInterviews will be held week commencing 15th September 2025Ready to join us?We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.Please apply online explaining how you meet the requirements set out in the person specification and job description.We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. Seniority levelSeniority level Mid-Senior level Employment typeEmployment type Full-time Job functionJob function Engineering and Information Technology Industries Government Administration Referrals increase your chances of interviewing at Royal Borough of Kensington and Chelsea by 2x Get notified about new Customer Relationship Management Developer jobs inLondon, England, United Kingdom . 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