Job Title

Newcastle upon Tyne Permanent, Full Time (37.5 hpw) Monday to Friday Salary circa 30,000 (depending on experience) On-Call shift payments of 14.30 per session Home, a place where you belong We have an exciting and rare opportunity for a passionate and experienced leader to join our amazing team. You'll have full responsibility for managing our Central Resource Team, which provide workforce support to services across the region in Newcastle, Northumberland, North and South Tyneside and Gateshead. Alongside this, you'll manage and improve how we recruit, roster and retain our brilliant teams, ensuring we have the right people in the right place, at the right time. If you're energised by building teams, delivering quality services, creating smarter systems and doing all of that with a positive and inclusive leadership style, then this is the job for you! What's in it for you? 34 days leave (including bank holidays and "me day") Paid time off for volunteering Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) Save up to 1140 yearly with health cash plan, covering dental, optical and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Colleagues really matter to us, that's why we're the 10th best place in the UK for Wellbeing. Job Details You'll primarily work Monday to Friday 9am-5pm, however we are open to considering a working pattern that works for you You'll be based in Newcastle with flexible working and the ability to shape your week The role involves some travel across the region, but you will manage your diary and commitments Able to use technology to update records, communicate with others and undertake reporting and analysis You'll need an Enhanced DBS check done and we pay for that A full driving license is desirable If you would like to have a chat about the role and what it might entail, please give Steph a call on 07468 474 901 or reach out on Microsoft Teams. Typical day as a our Senior Client Services and Resource Manager Lead our Central Resource Team across the region Oversee the Academy (induction) and Our of Hours services Ensure commitments are met and identify opportunities to improve services Manage budgets and KPI's using data, insights and customer feedback to drive performance and innovation Maintain strong stakeholder and agency relationships and represent Home Group regionally Develop a flexible, sustainable staffing model, reducing agency reliance while ensuring seamless service delivery You'll go home each day knowing that you have helped changed our customers lives for the better, here, working for one of the top 10 Great Places to Work in the UK. You have Strong people management skills to inspire, develop, and lead multiple services, addressing behaviours misaligned with our values Empathy and understanding of customers' situations, with a passion to advocate and make a difference Experience delivering support in housing or care and collaboration with communities through events Ability to thrive in a fast paced, dynamic environment Analytical skills to manage budgets, track performance and ensure targets are met Knowledge of housing operations, including compliance, voices, tenure and basic housing law We can't sponsor you due to certificate limits. We review this regularly. Our Team You are going to be joining a close-knit, supportive leadership team, where everyone is super experienced, dedicated, and passionate about reshaping services to meet real customer needs. You'll also work closely and manage some of our brilliant bank and relief workforce team. You will work closely with the Operations Manager, Steph, who will be your mentor and Manager. A Place where you belong Great thigs happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! Find out more Click APPLY NOW to view our Senior Client Services Manager job Description (known internally as Senior Client Services Manager), find out about us and get help applying. Roles may close early, so don't miss out! You can also check out our benefits on our website. If you need any adjustments to help you in the process, email us at TPBN1_UKTJ