Are you passionate about creating unforgettable spa experiences?Do you thrive on smooth operations and seamless guest journeys?Would you like to work in a stunning coastal spa setting? Here at RED Hotels, we believe in creating nurturing, immersive, and inspiring spa experiences. Our Spa Operations Team Leaders are the driving force behind our guest journey, ensuring every detail runs smoothly and that both our team and guests feel supported and cared for. What makes a RED Spa Operations Team Leader? Are you a natural leader with a calm and organised approach? Do you take pride in creating seamless experiences that flow effortlessly? Are you passionate about operational excellence, standards, and guest care? Can you support and motivate a team while keeping the bigger picture in mind? Our Operations Team Leaders bring our spas to life by coordinating the day-to-day running of facilities and guest journeys. With strong leadership, a talent for organisation, and a drive for continuous improvement, you’ll ensure that guests enjoy exceptional spa experiences while the team works in a well-supported, efficient environment.Who do we want? This is a leadership role focused on smooth operations, outstanding standards, and enhancing guest experiences across both hotel sites. You will be a mentor and operational lead for our Spa Hosts, ensuring the spa facilities are maintained to the highest level, the team feels supported, and that our ethos of holistic and sustainable hospitality shines through every detail. Key Responsibilities: Support, nurture, and inspire our spa hosts and therapists to deliver 5-star guest experiences Oversee the day-to-day operation of spa facilities, including pools, thermal rooms, hot tubs, hammam, and treatment spaces Ensure smooth guest journeys from arrival to departure, anticipating and resolving challenges before they arise Lead by example, upholding standards and fostering a culture of care, efficiency, and attention to detail Coordinate with the wider hotel teams to align spa operations with overall guest experience Monitor and maintain operational systems, safety standards, and sustainability practices Support in team scheduling, communication, and daily briefings to ensure smooth running of the department Skills & Experience: Strong leadership and mentoring skills Excellent communication and organisational abilities Experience in spa, leisure, or hospitality operations Passion for delivering exceptional guest experiences Ability to thrive in a dynamic, fast-paced environment A collaborative mindset with a focus on team development and wellbeing What do you get? As a family-owned, independent Cornish business, we put our talented team at the heart of everything we do. We offer a positive work-life balance, a nurturing work environment, and a range of benefits that make our hotels a fantastic place to work: Competitive salary of £28,683.20PA plus tips A people-centric working environment Learning and internal career progression opportunities A permanent contract for 40 hours (5 days a week) with 28 days holiday per year (29 after 1 year) Long service scheme – enjoy a free stay at Bedruthan after your first year! 40% off food and drinks, plus discounts on hotel services Local partnership discounts Health Shield Healthcare Plan On-site team accommodation available Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet have always been pioneers in hospitality, offering immersive wellness experiences. When you join our team, you become part of one of the most exciting independent hospitality companies in the UK.Joining our team isn’t just a job — it’s a lifestyle choice!#J-18808-Ljbffr
Job Title
Spa Operations Team Leader