Job Title

Overview TieTalent Peterborough, England, United KingdomJoin to apply for theService Desk Analystrole atTieTalent .Do you enjoy solving problems and helping people get back online quickly? If you're the go-to person for tech issues and you're looking to build your career in IT support within a professional, fast-paced environment, this could be your next step.The Role We’re working with a leading professional services firm who are growing their IT support team in Peterborough. They’re looking for aService Desk Analystto provide first-line support across a wide range of systems and technologies, ensuring employees stay connected and productive. This is a hybrid role, with mandatory office presence 3 days a week and 2 days from home, based out of their Peterborough office.There’s a structured shift pattern which includes both hybrid and fully-remote options, including early or late shifts, and occasional Saturday support (with time off in lieu). The role is full-time, permanent, and offers a salary of £25,000 – £27,000 depending on experience.Why Apply?Join a collaborative IT team with real career progression opportunitiesGet hands-on with modern technologies and build your service desk expertiseGain exposure to a wide user base, from entry-level to senior professionalsStructured training and access to ITIL-aligned processesHybrid working model promoting flexibility and work-life balanceBenefits include 25 days holiday, contributory pension, life assurance, private medical (after 1 year), season ticket loan, and cycle-to-work schemeWhat You’ll Be DoingActing as the first point of contact for IT issues via phone, email, and ticketing systemLogging, prioritising, and resolving technical queries efficiently and professionallyEscalating complex incidents to 2nd line teams when neededSupporting remote workers using tools such as VPN, MFA, and mobile devicesLearning and supporting systems including Active Directory, Office 365, PDF tools, ServiceNow, and moreEnsuring all tickets are closed on time and users are kept updated throughoutTechnologies you may work with include: Active Directory, Mimecast, ServiceNow, Office 365, VPNs, PC hardware, MFDs, iOS/Android devices, and remote access solutions.What You’ll BringExcellent customer service skills and a genuine desire to help peopleA confident phone manner and clear communication styleGreat attention to detail when logging issues and following upA proactive and flexible attitude, willing to learn and get stuck inAbility to work under pressure and as part of a supportive teamIdeally some exposure to IT systems, even if through a service desk internship or entry-level roleIf you’re looking to kickstart or grow your IT support career in a structured, professional, and friendly environment, we’d love to hear from you. Apply now or reach out for a confidential chat.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesTechnology, Information and Internet#J-18808-Ljbffr