Join Our Team as a Technical Services Manager Location:Chesterfield, DerbyshireAre you an experienced technical specialist in the defined benefits sector looking to work with cutting edge technology? This is a truly exciting time to join the Brightwell technical services team, at the beginning of a huge growth journey.Within this role you will take the lead in supporting a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams.What youll do:Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.Manage the delivery of scheme events and provide technical oversight on regulatory projectsLead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.This role would suit someone who:Essential:Proven DB Pension Schemes knowledge and operational experienceHave an excellent knowledge of:oScheme rules and practicesoPensions and related employer legislation/tPR regulatory codes of practiceoAdministration processesStrong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.Experience in managing the delivery of pension scheme events and other projectsDesirableExperience in other software productsSpecific Microsoft Excel skillset ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual casesProven experience in a similar roleWhy Brightwell?As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:Annual performance bonus of up to 20%.25 days holiday (increasing to 30 with service) plus bank holidays.A pension with 15-17% employer contributions (depending on age).8 x salary Life Insurance.Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)Free health assessments.Health cash plan.Professional study support.Employee Assistance Programme and free Wellhub wellness network platform access.Free on-site parking.Building an inclusive work environment:Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwells RISE corporate values: Responsible, Impactful, Supportive & Expert.Apply Now!JBRP1_UKTJ
Job Title
Technical Services Manager