Job Title

AI Solutions Engineers x2£75,000-£100,000 + Benefits Depending on ExperienceFully Remote, Offices in London, Glasgow, BristolWe are seeking two AI Solutions Engineers to design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions.Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI-powered experiences that demonstrate business value, inspire customers, and inform our product roadmap.Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage.Key ResponsibilitiesDesign and deliver AI-driven prototypes and proof-of-concepts for customer-facing use cases.Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery.Engage with customers to understand their pain points, goals, and success metrics.Build business cases and ROI models to quantify solution impact.Provide technical guidance on LLMs, prompt design, and orchestration techniques.Translate business requirements into data flows, process maps, and AI-enabled journeys.Document learnings, patterns, and best practices to support reuse and scaling.Promote ethical, safe, and transparent AI practices across projects.Key Skills & ExperienceStrong programming ability, ideally with Python.Hands-on experience with Generative AI tools, frameworks, and orchestration techniques.Background in customer experience or service design, including journey mapping.Experience in ROI modelling and business case development.Ability to collaborate across sales, product, and engineering teams.Excellent communication and storytelling skills, especially using data.Awareness of ethical AI principles and responsible AI practices.Critical ThinkingAnalyse complex problems and identify AI-driven solutions.Evaluate trade-offs between technical feasibility, scalability, and user impact.Creativity & InnovationApply AI creatively to solve real-world challenges.Contribute to ideation and experimentation across use cases.CollaborationWork cross-functionally with Product Managers, Engineers, and Sales.Share insights and feedback between internal and external teams.CommunicationTranslate technical concepts into clear, actionable insights.Document learnings, use cases, and best practices for internal reuse.Customer-Centric MindsetUnderstand customer pain points and business goals.Design solutions that deliver measurable value and impact.Curiosity & Continuous LearningStay up to date with AI trends, tools, and frameworks.Experiment with new approaches and share findings with the team