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Swindon – HybridWe’re Arval BNP Paribas – a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion forService, Sustainability, and Solutionsis brought to life by our people, who we callJourney Makers . Culturally, we’re a friendly bunch – more human than corporate – serving a diverse customer base. Fromfamilieschoosing their first electric vehicle, toglobal brandsswitching their fleets toelectric vehicles , we offer solutions to meet our customers’ mobility needs. Why join Arval?In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. We recently won theWellbeingcategory of the2024 Business Car Awards . About The Role In this fast-paced role you will be responsible for ensuring that our customer, supplier and partner data is stored and updated in a timely way. Your typical day will vary, but in a nutshell you’ll be dealing with the core data relating to novations, online support, and onboarding customers (retail and corporate). Although this is a back-office role, you’ll communicate with internal and external customers via email and telephone. You’ll pride yourself on providing excellent service to all stakeholders and will be able to build relationships with ease. You can expect to receive a range of queries, including those relating to service issues, account maintenance, complaints and creation of driver profiles. This is a fast-moving role, and you’ll be given full training to handle any query that may come your way. Attention to detail is key; you’ll switch between tasks at a fast pace and adhere to policies as you work. Working across multiple systems, you’ll take ownership and complete tasks both individually and in collaboration with others. Some Of Your Key Responsibilities Will Include Onboarding new customers, ensuring their data is keyed into the system accurately Liaise with internal teams regarding data queries, making sure customers are kept in the loop Monitoring current driver profiles, and keying any changes that come in with haste What We’re Looking For To be successful in this role you’ll be a true team player. You’ll be able to navigate new systems quickly and will have the desire to learn new skills. It’s vital that you have excellent communication skills, and the ability to adapt to your audience in written and verbal format. You’ll Also Be Able To Demonstrate Excellent communication skills The ability to be flexible in your approach Customer experience focus Able to keep up with a varied, fast-paced environment Able to take ownership and complete tasks in a timely way Understand the importance of working collaboratively in a team The package We offer a basic starting salary of£24,500 , plus a bonus of up to£1,100 . We also offer25 daysholidayas standard, plus bank holidays, an extra day off for your birthday. We Also Provide a Comprehensive Benefits Package, Including Private medical cover, including a digital GP service Company pension Discounts on our products and services and discounts in many high street brands 2 paid volunteering days every year Free on-site gym Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee Ready to make a difference?Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV. We’re passionate about being a consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all. Interview process Telephone interview with our Talent Acquisition team On-site interview If you’re not shortlisted, we’ll still let you know the outcome of your application. What are you waiting for? Apply today and we’ll be in touch.#J-18808-Ljbffr