Job Title

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.Strawberry Fields is set among beautifully landscaped gardens near Stapleford in Greater Cambridge. Strawberry Fields is newest village in the Rangeford portfolio and will provide an exciting and dynamic environment for our owners who will have access to a multitude of facilities including a restaurant, bar, spa and swimming pool.The Village Services Manager is a really dynamic & exciting role within the team, it is pivotal in supporting the Village and Operations Managers to ensure the success of the village, flexibility and adaptability is key. As Village Services Manager you will be leading the Village Services team to deliver exceptional customer service whilst creating a welcoming atmosphere to owners and visitors.RequirementsAt least 2 years previous experience at a minimum level of supervisor in a high end hotel/restaurant or retirement villageA positive, welcoming attitude and outstanding communication skillsCommitment to delivering a high level of customer serviceExcellent personal presentation standardsExcellent level of computer literacy, including Excel, Word and OutlookExcellent people management skillsKeen attention to detailFluent in English both verbal and writtenTo be successful in this role you will need to balance a number of characteristics to ensure you maintain excellent customer service but do not lose business focus. You will need to be friendly, sociable, welcoming and be calm, patient and polite, but also professional, organised and driven to succeed.An understanding of potential issues and challenges of working with an older demographic is essential.ResponsibilitiesLead and manage the reception, concierge & night concierge team including recruitment, rotas, training & performance management.Act as Duty manager in absence of Village or Operations ManagerEnsure owner & visitor queries, issues & bookings are dealt with quickly and efficiently whilst supporting the Village and Operations manager with the administrative aspects of the villageTake lead in coordinating the village events calendar and resident newsletter with input from other Heads of DepartmentTo assist with front of house duties such as meeting, greeting and attending to the needs of owners and members of the public.To maintain an efficient transport schedule and ensure the village vehicle is well maintained.Building good relationships with all ownersFacilitate new owners moving into their property, log any maintenance issues and undertake welfare checks when necessary.BenefitsCompetitive salaryCompany pensionAccess to the Rangeford Benefits HubHealth Care Cash PlanLife CoverEmployee Assistance Programme including access to a virtual GPDiscounted food and beverage on or off dutyWorking hours will be 37.5 hours per week, 5 days out of 7 per week, with evening and weekend work where required for owner events, along with participation in an on-call rota for out of hours emergency response.Due to the nature of the environment the successful will be required to undertake a DBS check - paid for by us.Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or dutiesRangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovationJob Types: Full-time, PermanentPay: 30,000.00-34,000.00 per yearBenefits:Company pensionDiscounted or free foodEmployee discountFree parkingHealth & wellbeing programmeOn-site parkingReferral programmeSick payAbility to commute/relocate:Cambridge CB22 5BX: reliably commute or plan to relocate before starting work (required)Experience:Customer Service: 2 years (required)Language:English (required)Work authorisation:United Kingdom (required)Work Location: In personReference ID: VSM SF