Job Title

Job Ref: INT23894Branch: Hilton Garden Inn Birmingham AirportLocation: Hilton Garden Inn Birmingham Airport, BirminghamSalary/Benefits: 12.21 an hourContract type: PermanentHours: Full TimeHours per week: 40Posted date: 17/09/2025Closing date: 19/10/2025Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.What is in it for you?As part of the Aimbridge team, you will have access to industry leading benefits that includeIndustry leading training and leadership development opportunitiesHotel discounts portfolio wide Staff rates and up to 50% discount on food beverage and spaAccess to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing24/7 access to our employee assistance programmeUncapped incentives to reward you for your contributionCompany sick pay - Giving you piece of mind when you need it the mostStaff meals on dutyAccess to hotel gym facilitiesA day in the life ofAs a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You'll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you'll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.As an integral part of our hotels operational team, you'll offer support to colleagues across all areas of the business to ensure a first class guest experience.What do we need from you?Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.Technical skills: You'll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standardsAt Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.Walk to the airport, 15 minutes to town...We're across the street from the NEC and Birmingham International Airport, with some rooms offering views of the runway. From the airport it's a 15-minute train ride into city center for shops, dining, and theaters. Enjoy breakfast, lunch, and dinner in The Odyssey Bar Bistro, our casual restaurant, with room service every evening.Hilton Garden Inn Birmingham Airport Uk has a restaurant, fitness centre, a bar and shared lounge in Bickenhill. Located around 4 km from NEC Birmingham, the hotel with free WiFi is also 3.9 km away from Genting Arena. The accommodation features a 24-hour front desk, room service and luggage storage for guests. At the hotel, each room is equipped with a desk. All rooms are also fitted with air conditioning and a private bathroom. Guests can enjoy a buffet or a Full English/Irish breakfast. Food is served all day in the restaurant. Hilton Garden Inn Birmingham Airport Uk provides a business centre and guests can check the newspapers or use the fax machine and photocopier at the hotel.