Job Title

Hours36 hours a week, MondaySunday. 3x12hr shifts between 6:45am and 9:00pm typically.Main duties of the jobAs part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.About usInHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.Job responsibilitiesInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.Job descriptionJob responsibilitiesInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As part of our clinical team, this role is essential to ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.Hours- 36 Hours a week Monday- Sunday. 3x12hr Shifts between 6.45am and 9pm typicallyWhat you are responsible for:Welcoming patients in a professional, courteous manner, coordinating their arrival through to departureEscorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionallyCompleting the patients pre-scan data protection/consent form and health and safety questionnaire (where applicable)Assessing and monitoring the patients condition after procedure, ensuring that any changes are reported to the relevant staff immediatelyEnsuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughoutAccurately entering all relevant patient data into the patient management systemManaging administrative tasks within the unit that include:Dealing with telephone, direct and face to face enquiriesBooking clinically validated appointments on the internal systemEnsuring all payments are invoiced promptly and accurately.We are looking for someone who has:An empathetic and caring approachA passion for delivering the highest level of customer serviceA good understanding of health and safety and infection controlThe ability to work independently and as part of a multi skilled teamFlexibility in working patterns to fulfil site requirementsExcellent written and verbal communication skills, with a capability to present information in a logical and efficient mannerStrong administration skills with an ability to pick up new systems quicklyThe passion to attend courses to enhance their knowledge and skills for the role required.You should apply if you have the below experience:Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environmentProficient administration skills, such as experience using Microsoft PackagesWorking in a fast-paced environment.Person SpecificationQualificationsPlease see job advertPlease see job advertExperiencePlease see job advertPlease see job advertAdditional CriteriaPlease see job advertPlease see job advertDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 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