Job Title

Job Description & Requirements (including Key Responsibilities)We are seeking a results-oriented Global Recruitment Director to lead our international delivery team in providing recruitment services across the globe. You’ll manage a distributed team of 9, optimize processes and systems, and ensure high levels of client satisfaction across a range of recruitment projects.This role is ideal for an experienced agency-side professional experienced in running global teams to deliver small, large 'sometimes complex projects and drive performance through technology, strong reporting, and high quality delivery standards.While not necessarily acting as a recruiter, this role will ensure the team can cast a wide net to attract a pool of high-calibre candidates, advise on talent selection, and support clients in identifying and securing the best-fit candidates for critical roles.The role will also take ownership of escalations ensuring client satisfaction whilst not compromising on the commercial needs of XMLDeliverables:Team and Delivery Management:Lead a global team of recruiters, coordinators, and sourcing specialists to deliver talent solutions across multiple time zones and client needs.Maintain accountability for service levels, time-to-fill, CV-submission rates, and customer satisfaction.Motivate and support team members through performance coaching, skills development, and daily operational leadership.ATS Systems Oversight & Optimisation:Own the ongoing evaluation, implementation, and optimisation of ATS platforms and workflows.Work with internal and external tech teams and leadership to align systems with operational goals and scalability.Train team members on new tools, enhancements, or changes in process.Performance Reporting & Insights:Develop and maintain dashboards and reports to track recruitment KPIs, including fill rates, pipeline health, recruiter productivity, and client SLA performance.Analyse data to identify bottlenecks, drive continuous improvement, and provide actionable insights to senior management.Present reporting outputs to leadership, internal stakeholders and clients, ensuring transparency and proactive course-correction where needed.Support client in candidate engagement and communications to secure their commitment.Stakeholder & Client Engagement:Serve as the bridge between the delivery team and global clients, ensuring seamless project execution and strong communication.Support new client onboarding and complex assignments, including complex workforce engagements.Represent XML's delivery capability in client reviews and strategic planning sessions.Education Bachelor’s degree in HR, Business, or related fieldEssential ExperienceMinimum 5 years in recruitment delivery (agency or RPO settings strongly preferred)Minimum 2 years leading recruitment or delivery teams in international or cross-border contextsDemonstrable experience managing or improving ATS platforms (e.g., Bullhorn, Greenhouse, Lever)Strong Excel and/or Power BI skills with a proven ability to turn recruitment data into actionable business insightsExperience delivering recruitment services in multiple countries or regionsStrong organizational and leadership abilitiesExceptional communication and stakeholder managementComfortable working across cultures, languages, and time zonesData-driven mindset Exposure to international compliance, onboarding, or contractor management would be advantageous