Job Title

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.The RoleWe are looking for an organised and meticulous Membership Administration Assistant to join our team at The Roof Gardens on a 3-month temporary contract. You will support the Head of Membership Operations and Membership Executive team with communication with members and applicants.Key Responsibilities: Provide support to the Membership Executive team by managing the Membership Inbox, handling enquiries, and ensuring timely responsesManage the Membership phone line, assisting current members and addressing enquiries from prospective membersInput and maintain application form data accurately within SalesforceCarry out due diligence checks on membership applicantsSupport the senior membership team with day-to-day administrative tasksAssist with onboarding processes to ensure a smooth experience for new membersCollaborate with the Membership Experience team to keep member information updated daily in the CRM system, including preferences, feedback, and behavioural notes, in line with SLAsManage time effectively and prioritise multiple tasks using own initiativePreferable experience with Excel, CRM database systems and other relevant systems, including data management, reporting and analysis and online payment processingOur Benefits:Competitive salary above market rate22 days holiday plus bank holidays An extra ‘celebrate you day’ as part of your holiday allowanceA free meal during your shiftLate night taxi allowance for safe travelEnhanced pension scheme with employer contributionsTeam socials to celebrate our successesUniform and dry cleaning providedAccess to Wagestream for financial well-being support24/7 confidential well-being and mental health supportGrowth opportunities, both personally and professionallyBreakout spaces with showers, secure storage, and areas to relax with colleaguesOne fully paid day each year for volunteeringWe are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.