Job Title: Product Training Manager Location: Field-Based (Northern England/South Scotland base would be ideal)Department: Sales Who we areAt Safehinge Primera we have a clear purpose;TOGETHER, WE DESIGN FOR GOOD.We help protect people through vulnerable times.We envisage, design, and deliver innovative products that dramatically improve people's lives in challenging environments such as schools, custodial settings, hospitals, and mental health facilities. Our designs make a positive difference. Over the years, we have invested heavily in developing an award-winning range of lifesaving products for the education and demanding mental health sectors.Our products for mental health facilities solve the biggest patient suicide risks, and our products are unmatched globally.We’ve got a track record of success designing and delivering best in class products that improve lives. We have grown significantly in the last three years, and our aim is to reach £30m of global revenue in the next three years and increase our impact; through profitable growth, we can help more people through vulnerable times.We are a fast-growing company that continually sets the bar high for ourselves. We’re committed to continuously raising the standard of the sectors in which we operate. We do this through hard work and commitment to a culture of collaboration, listening, and understanding. Importantly we do this together, as a team.Role Summary This is a busy, varied and hands-on role within our Sales function with a high level of autonomy and responsibility. You will report to the Commercial Director and have a dotted line into our Digital Solutions Director. You will lead our software product training externally and internally as well as supporting our existing training team with our core business hardware product mix. You’ll work closely with the Sales, Engineering and Software development teams to create and deliver effective and high-quality product training. You will also support internal product training ensuring our team members can act as strong ambassadors for Safehinge Primera and our award-winning products. You will also engage with our People team and support with internal training requests across our wider business as appropriate. Key responsibilities: Deliver product training to potential and existing customers and internal colleagues, showcasing our products to demonstrate how they make a real and positive difference to the environments where they are used Own and lead the training and delivery of our Software Product offering Develop and maintain engaging and high-quality training content for Safehinge Primera team members, customers, stakeholders and partners using a range of technology Work with our existing Training Manager to support on our Mobile Innovation Hub events (company vehicle)Support our existing Training Manager with training requirements which are contracted as part of our Doorsets SLA offering Work closely with the sales team to support with customer demonstrations and events both with our core business product mix and software productYou will be pro-active in seeking meaningful customer feedback to assist the engineering and software development teams on product innovation and development Own the administration and management of training activity (registration, logistics, attendance, set up etc) Maintain and own internal training assets in our secure systems for use by customers and internal teams Become a subject matter expert on our full product portfolio. Be the owner of our software product mix but be able to support and deliver core product training on our hardware when required.Support and coach colleagues to ensure high levels of product knowledge are achieved across all teams Support with internal training needs across our colleagues with a guide from our People teamWhat you’ll bringAt Safehinge Primera we look for people who will add to our organisation and align with our Purpose and Values. Your experience, skills and competences will include: • Strong communication skills with an aptitude for presenting technical product information to delegates who may not always be from a technical background• You will be an engaging presenter who understands how to adapt the content and delivery of the training to meet the needs of their audience • High sense of initiative and creativity • Experience of curating high quality, engaging product and software training content to a range of stakeholders using a variety of techniques • A passion for training and development of others • Excellent organisation skills with previous experience of managing your own time for example through diary and journey management • You will have “can do” attitude • As you will be responsible for leading training across the UK you must be flexible to travel as some overnight stays will be required• Full clean UK Driving licence is essential What we’ll offer● Competitive salary● Enhanced company sick pay● Cycle to work/EV scheme● Discretionary profit share● Annual leave increases with length of service● Cycle to Work● Employee Assistance Programme● The opportunity to develop and grow your career within a fast-growing SMEThis is a full-time role. Please note that we’ve detailed the key responsibilities and output required from the role. As we’re a dynamic and fast-moving organisation, this is not a definitive summary, and responsibilities may well change and evolve over time.At Safehinge Primera, we’re more about team than title. We welcome applications from all sections of the community and people from all backgrounds. We're committed to building an inclusive workplace that promotes and values differences, where everyone from any background can do their best work.Salary: £45,000 - £49,000 p.aApplication Deadline: 30th September 2025
Job Title
Product Training Manager