Job Title

Role: Administration Team Leader (Professional Services) Location: Leamington Spa (on-site 5 days per week with potential to work one day from home after probation) Salary: 30,000 plus Benefits Key skills: Team Lead / Management, KPI performance reviews, 1-2-1's, preparing performance reports for management Our Client is a highly regards professional services business in Leamington Spa. They have an excellent work environment / culture and are seeking an efficient and collaborative Administration Team Leader to lead a small team of Administrators processing a high volume of administration and customer communications in a busy financial services setting. Typical duties include: Recruiting, inducting, leading and managing a busy administration team to ensure the highest levels of performance always. Delivering effective 1-2-1, performance improvement plans, personal development plans. Manage the achievement of individual staff members, team and overall department SLA's and targets providing on the job feedback, technical and customer support. To ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved To ensure that the team operates within all set KPI's, and any breaches are identified and reported to senior management. Develop, implement and run departmental and team incentives which drive performance and morale where applicable. Presentation of management communications to team members Handle escalated calls / manager calls where necessary and therefore dealing directly with the customer and their circumstances Interviewing and training new members of the team Person profile: 2+ years' experience in a Team Leader role within a call centre type environment, responsible for performance reviews, 121's, team recruitment, team management and team performance. Excellent attention to detail Strong verbal, written and numerical communication skills. TPBN1_UKTJ