Job Title

Customer Success Manager - Cyber Security SaaSAbout the companyFast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectorsRecently secured investment to accelerate growth, with ARR set to triple in the next yearBuilding a high-performance commercial engine and customer success function to drive long-term client valueCombines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challengesAbout the roleAct as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clientsDesign and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratchDrive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stageBuild and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practicesTrack and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the businessPartner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagementProvide customer insights back into the business to influence product and service developmentAbout you3–5 years’ experience in customer success within SaaS, cybersecurity, compliance, or risk softwareProven track record of building customer success frameworks and playbooks from the ground upCommercially minded with a strong history of driving renewals, retention, and expansion revenueExcellent communicator and relationship builder with credibility at senior stakeholder levelComfortable designing metrics and KPIs such as health scores, NRR, and renewal forecastingThrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new functionPackage£70,000 base salaryBonus linked to renewals and expansion revenueFully remote role (UK-based) with periodic in-person sessionsPrivate health insurance and 25 days’ holidayArius Recruit connects experienced sales professionals with senior commercial opportunities across the UK. We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics, and Financial Crime software.Arius Recruit Ltd is acting as an employment agency in relation to this vacancy.