Job Title

WHO WE AREChampneys is a premier destination health spa brand, operating luxury resorts, hotels, and day spas across the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent, and Leicestershire.Rooted in the belief that health, beauty, and wellbeing are intrinsically linked, Champneys is dedicated to delivering exceptional wellness experiences. We are passionate about helping our guests feel happier and healthier—both inside and out—through pioneering treatments, expert care, and innovative wellness offerings.As a family-run business with diverse operations, including academic partnerships, we maintain the highest commercial standards while continuing to evolve in a dynamic and ever-changing industry.ROLE OBJECTIVEThis role plays a pivotal part in championing the Champneys brand through excellence in spa operations. As the spa is at the heart of our guest experience, we seek someone who can lead by example, maintain high standards, and continuously drive the department forward.In an industry that’s constantly developing, staying up to date with your professional knowledge is essential. You’ll use your expertise to support your team and ensure every guest receives outstanding care.KEY RESPONSIBILITIESSOperations & LeadershipSupport the day-to-day professional management of the Spa Department.Foster a positive, supportive, and collaborative team environment.Ensure the spa operates efficiently and cost-effectively, in line with departmental budgets.Oversee the implementation of the Champneys Platinum Service standards.Monitor and maintain high levels of client care, ensuring procedures support an exceptional guest experience.Staff Development & ManagementSupport recruitment and onboarding, including thorough department and company inductions.Deliver ongoing training and development opportunities for the team.Help team members meet retail and treatment sales targets.Monitor staff performance and address areas for improvement.Ensure fair distribution of workloads and manage team schedules effectively.Promote a culture of continuous learning and improvement.Guest ExperiencePlan and personalise guest stays to maximise satisfaction.Ensure consistent high standards of presentation and cleanliness throughout the department.Handle complaints constructively, analyse feedback, and provide additional training where necessary.Guarantee the treatment desk is covered and all billing is completed accurately and on time.HEALTH & SAFETYEnsure all team members are fully trained in fire safety and emergency procedures.Maintain awareness of hazardous substances; notify management where necessary.Ensure the team uses protective clothing and equipment appropriately.Oversee proper training and certification for all treatments and classes.Take shared responsibility for health and safety within the department, including upkeep of first-aid supplies.KNOWLEDGE & EXPERTISEIn-depth knowledge of a wide range of spa treatments and products, with the ability to tailor services to individual client needs.Strong understanding of team members’ capabilities and training areas for effective task allocation.Full awareness of Fire, Health & Safety procedures—and the ability to ensure compliance across your team.Note: Due to the evolving nature of the business, responsibilities may expand. You may be required to undertake additional duties relevant to your role.ROLE DETAILSPosition: Full-timeSchedule: Monday to Friday (every other weekend required)Location: On-site / In personREQUIREMENTSQualificationsMinimum Level 3 Beauty Qualification (Required)GCSE or equivalent (Preferred)ExperienceMinimum 1 year of management experience in a spa or similar environment (Preferred)BENEFITSCompany eventsDiscounted or free mealsEmployee discountsFree on-site parkingComplimentary gym membershipWellness-focused working environmentIf you’re passionate about wellness, ready to lead by example, and eager to contribute to the future of spa excellence, we’d love to hear from you.