Job Title

We are looking for a proactive and detail-driven Project Coordinator to join our clients team in Telford. If you have excellent organisational skills and enjoy working with customers, this role offers the chance to make a real impact while developing your career in a supportive environment. Whats in it for you? Competitive starting salary Pension scheme Private healthcare cover Relaxed dress code Staff incentives and rewards Company events and team outings Employee referral programme Free on-site parking Main Duties: Carry out onboarding calls to gather customer requirements for phone systems Set up customer phone lines and broadband within agreed targets and SLAs Record, categorise, and prioritise customer support tickets Liaise with sales teams, colleagues, and distributors to resolve any order issues Provide assistance to customers, ensuring a smooth and positive experience Arrange and coordinate site surveys and installations Keep clear communication with managers, team members, and other departments Offer support across the Hosted & Connectivity team when required About You: Experience & Knowledge 1+ year in a customer service role (telecoms background is a plus) Excellent written and verbal communication skills Strong telephone manner Familiar with CRM systems and Outlook 365 Able to multitask and manage workload effectively Skills & Attributes Problem solver with a proactive approach Highly organised with sharp attention to detail Strong communication skills, both written and verbal Customer-first attitude with a professional manner Able to work independently and use initiative Interested? Contact Taylor Butterfield at Proactive Personnel, Telfordfor more information. TPBN1_UKTJ